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Hi all.
i bought a car through a finance company and 10 weeks later the big end bearings went.
I notified the finance company to let them know and to rectify the fault as i believe the car was not fit for purpose as i also had to put a new clutch in and had it fully serviced.
They asked me to take it to the garage where i bought it but i reminded them that it is down to the garage to collect and being a long way away.
They then contacted me to say they would send a fully independent engineer to assess the car and let me know the findings.
They emailed me with the findings and stated the damage was wear and tear and had been run with low oil and just basically told me they would be closing the case.And i would have to fix it myself.
Not being happy with the report or the company that carried that out due to links with the finance company i contacted the consumer advice bureau and they told me to send a letter recorded delivery to state the consumer law which i did.
the finance company contacted me and asked me to supply any information that would counter there claim of fit for use at time of purchase.
I have just had a proper independent inspection at a cost to myself which contradicts the first report as the proper independent report states car was not fit for use at time of purchase.
I have a few questions if anyone can help.
1. Can i reject the car or do i have to offer them to repair which i am nervous about due to the way they have acted and also the reviews they have.
2.can i claim compensation as i have now been without a car for 8 weeks which has caused a lot of problems as well as paying the finance and insurance and tax for a car i cant use.
3.If i do have to offer them to repair the car how long would be acceptable for the repair as i do not want to go much longer without a car.
4.I am also unhappy with the way i have been treated could i complain to Trading Standards/ombudsman.
5. Is it worth getting a solicitor and if i win the case do the finance company have to then pay my fees.
sorry for the long thread i just wanted to be clear as to what has happened so it gives a true picture.
Any advice very much welcomed.
Regards Civic09
i bought a car through a finance company and 10 weeks later the big end bearings went.
I notified the finance company to let them know and to rectify the fault as i believe the car was not fit for purpose as i also had to put a new clutch in and had it fully serviced.
They asked me to take it to the garage where i bought it but i reminded them that it is down to the garage to collect and being a long way away.
They then contacted me to say they would send a fully independent engineer to assess the car and let me know the findings.
They emailed me with the findings and stated the damage was wear and tear and had been run with low oil and just basically told me they would be closing the case.And i would have to fix it myself.
Not being happy with the report or the company that carried that out due to links with the finance company i contacted the consumer advice bureau and they told me to send a letter recorded delivery to state the consumer law which i did.
the finance company contacted me and asked me to supply any information that would counter there claim of fit for use at time of purchase.
I have just had a proper independent inspection at a cost to myself which contradicts the first report as the proper independent report states car was not fit for use at time of purchase.
I have a few questions if anyone can help.
1. Can i reject the car or do i have to offer them to repair which i am nervous about due to the way they have acted and also the reviews they have.
2.can i claim compensation as i have now been without a car for 8 weeks which has caused a lot of problems as well as paying the finance and insurance and tax for a car i cant use.
3.If i do have to offer them to repair the car how long would be acceptable for the repair as i do not want to go much longer without a car.
4.I am also unhappy with the way i have been treated could i complain to Trading Standards/ombudsman.
5. Is it worth getting a solicitor and if i win the case do the finance company have to then pay my fees.
sorry for the long thread i just wanted to be clear as to what has happened so it gives a true picture.
Any advice very much welcomed.
Regards Civic09
