Help needed with EE phone account. son now serving prison sentence.

[dizzyking]

my son has been given a prison sentence of 4 years, my question is about his mobile phone, I have tried to speak to EE about his contract, but they will not speak to me about it as i am not on his account. The account is now owing two months, and they have sent a letter from debt collection agency, I do not want them to come to my home, but I cannot afford to pay this account for the next 4 years. is there anything I can do to get them to talk to me, as i want to find out if they can freeze the account and not charge anymore interest etc. I am a disabled lady and not working, the stress of the thought of this debt building up is taking its toll on me already.

[ostell]

Re: Help needed with EE phone account. son now serving prison sentence.

Tell them he is no longer at this address but this is the address where he can be contacted and give the name and address of HMP. The debt is his and you have no responsibility for it.

[slainte caragh]

Re: Help needed with EE phone account. son now serving prison sentence.

Hiya sorry just saw this

Ok so I had a quick look and a quick google, spoke to some former colleauges and some mates who work for EE and have uncovered a few nice lil titbits for you

If you’re in prison or have had a change to your residency status in the UK, you’ll need to provide us with the following information, so we can assess your account:
Prison or remand: A covering letter on letter-headed paper from the prison, a solicitor or police court of justice, including official confirmation of your sentence or that you’re on remand awaiting trial.
You can notify us in writing at the below email address:
life.eventsee.co.uk@ee.co.uk


I am waiting to find out of you can have the account put on hold, so far no update but if you can appreciate a lot of my mates are literally working right now!


Hope this helps, and if i can help at all lemme know


Callie <3

[slainte caragh]

Re: Help needed with EE phone account. son now serving prison sentence.

Just got off the phone with a friend who works in EE.

They judge each case on it's merits, if someone is going to be a couple of months they might say no, if you will be years then possibly yes. He says the best idea is to email in and tell them the circumstances and see what they can do. He says they are actually quite nice people.. well my mate is anyway!