Un authorised Payment - payday loans

[tink2010]

Hi,

the below companies have taken money out my account, and i am trying to get them back. Any help would be grateful. As tried to get contact numbers or email address for them but cant seem to find any


Website Loans
Loans Direct Uk
My money helper
Money warehouse
loan-centre

[nemesis45]

Re: Un authorised Payment - payday loans

Hello Tink, welcome to LB.

You will need to tell us more about what is happening and why.

Did you have loans from these firms?

nem

[tink2010]

Re: Un authorised Payment - payday loans

Hi,

i never had loans with any off them, i did have few payday loans at the time but not with any off the above

[nemesis45]

Re: Un authorised Payment - payday loans

Hi,

i never had loans with any off them, i did have few payday loans at the time but not with any off the above

OK Why is your bank allowing these payments?
The bank should be your first point of call to stop further payments and recover those already take.

What action have you taken so far, local branch visit/ phone call?
Has there been an explanation for refusing the refund.

nem

[tink2010]

Re: Un authorised Payment - payday loans

yeah i called the bank but because it was back in 2010-2013 they said cant do anything

[nemesis45]

Re: Un authorised Payment - payday loans

yeah i called the bank but because it was back in 2010-2013 they said cant do anything

I can't see that the bank is correct, they must retain records for 6 years after an account is closed and these payments as far as I can see they are not out of time in regard to the Limitation Act 1980.

When did you first become aware of these payments?

nem

My approach would be to make a Formal Complaint to the CEO of the bank concerned.

[tink2010]

Re: Un authorised Payment - payday loans

I can't see that the bank is correct, they must retain records for 6 years after an account is closed and these payments as far as I can see they are not out of time in regard to the Limitation Act 1980.

When did you first become aware of these payments?

nem

My approach would be to make a Formal Complaint to the CEO of the bank concerned.

i only became aware off them last week, when sorting through old paperwork

[nemesis45]

Re: Un authorised Payment - payday loans

You can certainly issue that formal complaint which must be fully investigated and responded to within 56 days, if the bank does not resolve the complaint you then complain to the regulators.
nem

[charitynjw]

Re: Un authorised Payment - payday loans

Money Warehouse was a t/a name of Eqi Independent Limited, who are in liquidation.
https://beta.companieshouse.gov.uk/company/04418004