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Hello everyone! I've just found this site while searching for information on how to resolve a dispute with a chain of auto fitters.
They have damaged the engine of my vehicle and have been unwilling to accept responsibility for the matter, which is now escalating.
I now suspect that it was they who damaged the vehicle while it was outside their premises as a means of trying to wash their hands of the matter.
I've been dealing with the regional manager, but having today been informed of their formal complaints procedure an now in the process of drafting a formal letter of complaint. I have already spoken to a people at the Consumer Helpline, who've advised me that this is the next step.
I'm also drafting a timeline of events as they have and are continuing to happen.
Any advice in any regard would be greatly appreciated.
Thank you!
Happy New Year! 🎉🎉🎉
They have damaged the engine of my vehicle and have been unwilling to accept responsibility for the matter, which is now escalating.
I now suspect that it was they who damaged the vehicle while it was outside their premises as a means of trying to wash their hands of the matter.
I've been dealing with the regional manager, but having today been informed of their formal complaints procedure an now in the process of drafting a formal letter of complaint. I have already spoken to a people at the Consumer Helpline, who've advised me that this is the next step.
I'm also drafting a timeline of events as they have and are continuing to happen.
Any advice in any regard would be greatly appreciated.
Thank you!
Happy New Year! 🎉🎉🎉
