Statements from Santander

[SaintDougie85]

Looking for some advice if you will please folks.

I used to have an account with Santander years ago which I defaulted on, this was passed on to a collection agency and settled.

In July I received a “Statement” from Santander showing a Statement Opening Balance of £1235.00 under Transactions, with nothing showing under Credits(£) or Debits(£) But Balance(£) £1235.00.

Now again at the end of November I have received another with Net Balance showing under Transactions, again with Balance(£) £1235.00.

I presume this is nothing to get excited about and they have simply not updated their books as far as the debt being settled is concerned?

[PAWS]

Re: Statements from Santander

I am giving this a bump for you. It might be a good idea to have the opinion of an expert beagle on this as in my experience Santander can get it wrong and to our detriment. Best to be sure.

[nemesis45]

Re: Statements from Santander

Good afternoon, welcome to LB,

Have you taken the simplest approach yet e.g. writing to or calling Santander?
This banks administration has always been chaotic to say the least.

nem