Mortgage payment queries. Bank queries payment

[Stefh1965]

I pay every fortnight but the bank says I have paid every month so I'm missing half my payments I can't find my receipts can I make them check cctv? Thanks

[enaid]

Re: Mortgage payment queries. Bank queries payment

Hi and welcome,
How did you find out you were supposedly paying monthly and not fortnightly ? did the bank send a statement?
You pay your mortgage every two weeks to the bank?
Do you pay by cash as you say you have lost your receipts?
I maybe wrong here but I would think the payments are added together on your due date.
So eg your mortgage is due on the 30th say you pay x amount on 15th and then the 29th and the two amount then pay your mortgage on the due date.
I would ask for an up to date statement from your mortgage provider.