Lloyd's bank account sold to robway

[Toonlad23]

Hi all, I'm new here so please bare with me

Earlier this year (Feb/March) I received compensation from Lloyd's for unfair bank charges of a £50 OD which dated back to 2012. The finiantial ombudsman helped me through the process, I accepted a good will getrure of £250 on the basis that they contact Robinson way DC and inform get them to stop with the debt letters and phone calls, which they agreed (on the phone).
Anyways, case settled happy days or so I thought! A matter of months past and the harrasment stopped and I was moving forward with my life, then out of the blue I received a letter from robway demanding £350 for the same debt as the previous months before. I rang them and started explaining that Lloyd's settled the debt with me months back and Lloyd's were to Inform robway, they never were Informed apparently.
I have bipolar and severe acrophobia with occasional self harm and suicide mishaps, don't worry I have the best support workers, CPN (social services) mental health nurse...
I tried to explain to robway that the case was settled and they are harrasing a vulnerable man and making me start the whole process again with no thought of previous conversations explaining the same thing. They then told me that they will contact Lloyd's about it but then proceeded to inform me there is a second debt to the value of £495 as well as £350 for a total separate Lloyd's account in my name, I have only ever had one account with Lloyd's but I'm being told there's a second account which I am 100% sure I did not apply for.
I hope this post is not too complicated for those who may be able to advise me on what to do, I tried my best to be clear on this post I hope someone can guide me in the right direction many thanks for taking time to read this if you made it this far thanks very much in advance

[R0b]

Re: Lloyd's bank account sold to robway

Hello,

I've tagged [MENTION=55034]nemesis45[/MENTION] for asisstance, he will respond when he can

[Toonlad23]

Re: Lloyd's bank account sold to robway

OK rob thanks alot

[nemesis45]

Re: Lloyd's bank account sold to robway

Hi all, I'm new here so please bare with me

Earlier this year (Feb/March) I received compensation from Lloyd's for unfair bank charges of a £50 OD which dated back to 2012. The finiantial ombudsman helped me through the process, I accepted a good will getrure of £250 on the basis that they contact Robinson way DC and inform get them to stop with the debt letters and phone calls, which they agreed (on the phone).
Anyways, case settled happy days or so I thought! A matter of months past and the harrasment stopped and I was moving forward with my life, then out of the blue I received a letter from robway demanding £350 for the same debt as the previous months before. I rang them and started explaining that Lloyd's settled the debt with me months back and Lloyd's were to Inform robway, they never were Informed apparently.
I have bipolar and severe acrophobia with occasional self harm and suicide mishaps, don't worry I have the best support workers, CPN (social services) mental health nurse...
I tried to explain to robway that the case was settled and they are harrasing a vulnerable man and making me start the whole process again with no thought of previous conversations explaining the same thing. They then told me that they will contact Lloyd's about it but then proceeded to inform me there is a second debt to the value of £495 as well as £350 for a total separate Lloyd's account in my name, I have only ever had one account with Lloyd's but I'm being told there's a second account which I am 100% sure I did not apply for.
I hope this post is not too complicated for those who may be able to advise me on what to do, I tried my best to be clear on this post I hope someone can guide me in the right direction many thanks for taking time to read this if you made it this far thanks very much in advance

Good morning Toonlad.

I'm afraid this is typical of RW and its associates one hand hasn't a clue the other is incompetent.

You post is very clear btw!

I believe your way forward is to make a Formal Complaint to Najib Nathoo the CEO at RW it's pointless going through customer (did) service.

Do you have anything from Lloyds about the settlement?

nem

Put the facts together and your " evidence " be firm and to the point,

[nemesis45]

Re: Lloyd's bank account sold to robway

Morning [MENTION=71570]R0b[/MENTION] Looks Like Toonlad has two identical threads, I've responded on the first one.

nem

[Toonlad23]

Re: Lloyd's bank account sold to robway

Hello,

I've tagged [MENTION=55034]nemesis45[/MENTION] for asisstance, he will respond when he can

Morning [MENTION=71570]R0b[/MENTION] Looks Like Toonlad has two identical threads, I've responded on the first one.

nem

Thanks for the speedy reply nemesis well, when the settlement was arranged Lloyd's sent me out a final settlement via post but this was some months ago now, and to be honest I was under the impression I wouldn't need it again so I've most likely binned it :/ any ideas how Robway have got two separate debts bought from Lloyd's in my name? I have only ever been aware of having one account? Its mincing my brain it must be a mistake surley...but the lady on the phone did read out both account numbers and they were different

[nemesis45]

Re: Lloyd's bank account sold to robway

Thanks for the speedy reply nemesis well, when the settlement was arranged Lloyd's sent me out a final settlement via post but this was some months ago now, and to be honest I was under the impression I wouldn't need it again so I've most likely binned it :/ any ideas how Robway have got two separate debts bought from Lloyd's in my name? I have only ever been aware of having one account? Its mincing my brain it must be a mistake surley...but the lady on the phone did read out both account numbers and they were different

OK,

I would recommend giving Lloyds a call to see if they can tell you anything about the 2nd account, with the appalling paperwork reputation Lloyds ha had over the year anything could have happened.

nem

[Toonlad23]

Re: Lloyd's bank account sold to robway

Hello,

I've tagged [MENTION=55034]nemesis45[/MENTION] for asisstance, he will respond when he can

Hi all, I'm new here so please bare with me

Earlier this year (Feb/March) I received compensation from Lloyd's for unfair bank charges of a £50 OD which dated back to 2012. The finiantial ombudsman helped me through the process, I accepted a good will getrure of £250 on the basis that they contact Robinson way DC and inform get them to stop with the debt letters and phone calls, which they agreed (on the phone).
Anyways, case settled happy days or so I thought! A matter of months past and the harrasment stopped and I was moving forward with my life, then out of the blue I received a letter from robway demanding £350 for the same debt as the previous months before. I rang them and started explaining that Lloyd's settled the debt with me months back and Lloyd's were to Inform robway, they never were Informed apparently.
I have bipolar and severe acrophobia with occasional self harm and suicide mishaps, don't worry I have the best support workers, CPN (social services) mental health nurse...
I tried to explain to robway that the case was settled and they are harrasing a vulnerable man and making me start the whole process again with no thought of previous conversations explaining the same thing. They then told me that they will contact Lloyd's about it but then proceeded to inform me there is a second debt to the value of £495 as well as £350 for a total separate Lloyd's account in my name, I have only ever had one account with Lloyd's but I'm being told there's a second account which I am 100% sure I did not apply for.
I hope this post is not too complicated for those who may be able to advise me on what to do, I tried my best to be clear on this post I hope someone can guide me in the right direction many thanks for taking time to read this if you made it this far thanks very much in advance

OK,

I would recommend giving Lloyds a call to see if they can tell you anything about the 2nd account, with the appalling paperwork reputation Lloyds ha had over the year anything could have happened.

nem

Thanks nem! I will do that now, I'm hoping its some sort of mistake, will let you know how the call goes.

Can Robinson way still actually push for outstanding debt they bought from the seller (Lloyd's)?, even though Lloyd's admitted wrongfully adding charges to an OD after they sold my 1st account?

As you can see I havnt for the best knowledge of this sorta thing but I appreciate your input

[nemesis45]

Re: Lloyd's bank account sold to robway

Thanks nem! I will do that now, I'm hoping its some sort of mistake, will let you know how the call goes.

Can Robinson way still actually push for outstanding debt they bought from the seller (Lloyd's)?, even though Lloyd's admitted wrongfully adding charges to an OD after they sold my 1st account?

As you can see I havnt for the best knowledge of this sorta thing but I appreciate your input

If this is purely the charges levied on the account they will struggle I think.

Don't hesitate to come back with any queries.

nem

[Toonlad23]

Re: Lloyd's bank account sold to robway

Hello,

I've tagged [MENTION=55034]nemesis45[/MENTION] for asisstance, he will respond when he can

Hi all, I'm new here so please bare with me

Earlier this year (Feb/March) I received compensation from Lloyd's for unfair bank charges of a £50 OD which dated back to 2012. The finiantial ombudsman helped me through the process, I accepted a good will getrure of £250 on the basis that they contact Robinson way DC and inform get them to stop with the debt letters and phone calls, which they agreed (on the phone).
Anyways, case settled happy days or so I thought! A matter of months past and the harrasment stopped and I was moving forward with my life, then out of the blue I received a letter from robway demanding £350 for the same debt as the previous months before. I rang them and started explaining that Lloyd's settled the debt with me months back and Lloyd's were to Inform robway, they never were Informed apparently.
I have bipolar and severe acrophobia with occasional self harm and suicide mishaps, don't worry I have the best support workers, CPN (social services) mental health nurse...
I tried to explain to robway that the case was settled and they are harrasing a vulnerable man and making me start the whole process again with no thought of previous conversations explaining the same thing. They then told me that they will contact Lloyd's about it but then proceeded to inform me there is a second debt to the value of £495 as well as £350 for a total separate Lloyd's account in my name, I have only ever had one account with Lloyd's but I'm being told there's a second account which I am 100% sure I did not apply for.
I hope this post is not too complicated for those who may be able to advise me on what to do, I tried my best to be clear on this post I hope someone can guide me in the right direction many thanks for taking time to read this if you made it this far thanks very much in advance

If this is purely the charges levied on the account they will struggle I think.

Don't hesitate to come back with any queries.

nem

So I've just finished talking to Lloyd's, turns out that both accounts are in fact the same account.

Back in march when I made a complaint to Lloyd's for wrongful bank charges, they bought half of the account back from Robinson way who had bought the debt in Oct 2015, Lloyd's bought half of the whole debt back and passed it on to me as a matter of good will. I've just lodged another complaint for the remainder of the debt as I feel as tho I am entitled to the whole debt and not just half.

What's your thoughts on this nem? I have a feeling I'm just wasting my time but never know hehe

[nemesis45]

Re: Lloyd's bank account sold to robway

So I've just finished talking to Lloyd's, turns out that both accounts are in fact the same account.

Back in march when I made a complaint to Lloyd's for wrongful bank charges, they bought half of the account back from Robinson way who had bought the debt in Oct 2015, Lloyd's bought half of the whole debt back and passed it on to me as a matter of good will. I've just lodged another complaint for the remainder of the debt as I feel as tho I am entitled to the whole debt and not just half.

What's your thoughts on this nem? I have a feeling I'm just wasting my time but never know hehe

Sound like one of Lloyds dodgy practices again.

nem