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Hi Peeps,
I need some help here and am still shaking after a conversation with LCS who are the debt collection company acting on behalf of HRMC Tax Credits.
Basically, HMRC have written to me saying that I have been overpaid tax credits every year for the last 5 years and want the money back (dont know how as they see my figures each year via my employers RTI submission and P60) but anyway.
I have disputed this overpayment with them and complained in line with the procedure that HRMC set out with their own website however they have not written back to me.
A follow up chase letter was sent over however it turned out that the account was handed over to LCS debt collections within 2 weeks of being initially told that there was an overpayment.
Another letter was sent to HMRC and a copy was sent to LCS via tracked special delivery saying that I didnt feel I was given the chance to complain in line with the HMRC policy etc and that I would like my issue looking at and if it turned out that an overpayment was made by my error then I would repay the balance over the same duration it was paid to me (5 years)
No responce from HMRC or LCS until a call today from a lady who was started off as being polite but then quickly became very threatening. She aknowledged that LCS had my letter but their policy was to not reply via letter and even though she aknowedge that the account was in dispute - LCS were instructed to still commence recovery action and I needed to make payments.
If my dispute was uphelp then I could apply for a refund of any money paid but the purpose of her call was clearly to get money.
Naturally I refused and said that my dispute was still with HRMC, she placed notes on the account and said that I needed to be aware of the consequences of the follow up actions .
Have I said the wrong thing and made things a zillion times worse or is this purely a smoke screen and debt collection scare tactics?
Please excuse any bad spelling or grammer, I wrote this as quickly as I could
Thanks
Scott
I need some help here and am still shaking after a conversation with LCS who are the debt collection company acting on behalf of HRMC Tax Credits.
Basically, HMRC have written to me saying that I have been overpaid tax credits every year for the last 5 years and want the money back (dont know how as they see my figures each year via my employers RTI submission and P60) but anyway.
I have disputed this overpayment with them and complained in line with the procedure that HRMC set out with their own website however they have not written back to me.
A follow up chase letter was sent over however it turned out that the account was handed over to LCS debt collections within 2 weeks of being initially told that there was an overpayment.
Another letter was sent to HMRC and a copy was sent to LCS via tracked special delivery saying that I didnt feel I was given the chance to complain in line with the HMRC policy etc and that I would like my issue looking at and if it turned out that an overpayment was made by my error then I would repay the balance over the same duration it was paid to me (5 years)
No responce from HMRC or LCS until a call today from a lady who was started off as being polite but then quickly became very threatening. She aknowledged that LCS had my letter but their policy was to not reply via letter and even though she aknowedge that the account was in dispute - LCS were instructed to still commence recovery action and I needed to make payments.
If my dispute was uphelp then I could apply for a refund of any money paid but the purpose of her call was clearly to get money.
Naturally I refused and said that my dispute was still with HRMC, she placed notes on the account and said that I needed to be aware of the consequences of the follow up actions .
Have I said the wrong thing and made things a zillion times worse or is this purely a smoke screen and debt collection scare tactics?
Please excuse any bad spelling or grammer, I wrote this as quickly as I could
Thanks
Scott
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