BankSmart Charges

[melph]

I have been with Bank smart for a number of years and have received about £70 throughout this time.
Due to financial circumstances I needing to collate my finances and join an IVA company to help me
consolidate my debt.
After a year of being with the IVA company I received a call from them to say I
could only be with their PPI company therefore whatever money I had coming back to me would be
paid off my debt and that I should cancel with bank smart.
I followed instructions and informed bank smart and told them my situation. I then started to receive letters for charges from bank smart. I got in touch with BS and they told me I would be charged at the time about £2000.

I got back in touch with IVA company and told them what BS had said to me and they agreed I should stay with BS. I Email BS many time regarding this issue I was then issued with a summary and break down of what I was needing to pay.

bills for sending me out the same letter many times. I tried to speak with someone but could not get through to talk with anyone from BS. I then asked for help from the citizens advice although BS did not acknowledge there response. I was advised to get in touch with the ombudsman

can anyone help me with my next step as I am worried sick

ty

[EXC]

Re: BankSmart Charges

Hiya

This is typical Bank Smart.

Could you post up the letter CAB sent Bank Smart redacting any personal information? Have you actually cancelled with Bank Smart? It might be easier not to avoid a dispute about them charging you a ridiculous amount for work they claim to have done.

I agree that it would be worth speaking to @Legal Ombudsman on 0300 555 0333.