Total fitness membership con

[Dohanlon]

So first time i went to the gym (total fitness) DONOT go to this gym do not sign any paperwork as they are con artists ... I managed to break a bone in my hand in the first class I attended. I cancelled my dd to be told . No you can't do that . You signed a 12 month contract . They failed to tell me that I did not have a cooling of period as it is a service !!! I explained my job was in hospitality and without use of my hand I could not get work !!! And was dropped by my agencies .Hence could no longer afford it . The reply was I would need a statement from financial advisor !!!! WTF.... No I can't claim anything from them for the broken hand as their paperwork covers all of this but that's not my issue .. My issue is the lack good practise with this company as they held back on advising no cooling of period .. So any advice or knowledge or is there a financial advisor willing to write a. letter stating I am not in a financial state to pay as I am technically out of work ! Or anyone that knows the legal stand in this as I am completed getting conned here surely this is unfair. Please share this and see if anyone you know may have someone who has legal knowledge !

[Ripped-Off]

Re: Total fitness membership con

If you would like to post a copy of the terms and conditions of your contract we might be able to give you a few pointers.

[Jhallam]

Re: Total fitness membership con

Hi, I'm the Sales Director for Total Fitness and have just joined this site so I can contact you. Please email me at Joannehallam@totalfitness.co.uk and I will be happy to help. From your situation we would offer you a freeze on your membership until your personal situation changes or if you can show you are out of work we will cancel your membership.
We will always endeavour to work with you. Apologies if you have been given wrong communication. Joanne

[Kati]

Re: Total fitness membership con

So first time i went to the gym (total fitness) DONOT go to this gym do not sign any paperwork as they are con artists ... I managed to break a bone in my hand in the first class I attended. I cancelled my dd to be told . No you can't do that . You signed a 12 month contract . They failed to tell me that I did not have a cooling of period as it is a service !!! I explained my job was in hospitality and without use of my hand I could not get work !!! And was dropped by my agencies .Hence could no longer afford it . The reply was I would need a statement from financial advisor !!!! WTF.... No I can't claim anything from them for the broken hand as their paperwork covers all of this but that's not my issue .. My issue is the lack good practise with this company as they held back on advising no cooling of period .. So any advice or knowledge or is there a financial advisor willing to write a. letter stating I am not in a financial state to pay as I am technically out of work ! Or anyone that knows the legal stand in this as I am completed getting conned here surely this is unfair. Please share this and see if anyone you know may have someone who has legal knowledge !

Hi, I'm the Sales Director for Total Fitness and have just joined this site so I can contact you. Please email me at Joannehallam@totalfitness.co.uk and I will be happy to help. From your situation we would offer you a freeze on your membership until your personal situation changes or if you can show you are out of work we will cancel your membership.
We will always endeavour to work with you. Apologies if you have been given wrong communication. Joanne

Joanne Hallam also has a twitter feed - https://twitter.com/joannehallamx
and a LinkedIn - https://www.linkedin.com/in/joanne-hallam-a0544220

Head of Sales, Marketing & Fitness Total Fitness UK LTD

February 2002 – Present (14 years 3 months)Responsible for the financial planning and achievements of the 16 Health and Fitness Clubs.
Driving revenue up and costs down through coaching and developing the General Managers in the following areas:
Membership Subscriptions
Retail
Cafe
Personal Training
Swimming
Tenanted areas
Debt recovery
Tanning
and other incremental sales.


Responsibility for the planning and execution of all marketing campaigns using an array of channels including Radio, TV, Print, outdoor media, Social Media.

@Jhallam ... we do not usually allow company reps to offer 'off-forum' help to a poster without checking their credentials first. I can see you are an official Total Fitness employee, but I would ask you keep the thread updated if (or when) the OP gets in touch, so we know the outcome.
@Dohanlon ... it is up to you if you take up Joanne's offer of assistance. K xx

[Dohanlon]

Re: Total fitness membership con

Thank you for your response . I will do that

[ploddertom]

Only 4.5 years old