Bought car not as described

[fatpud12]

Hi I bought a car from a dealer within 28hours it broke down dealer picked up I have since asked them to refund all monies paid they have agreed but say I have to send logbook to them this is at dvla and will take 4 weeks to arrive what are my options please

[pt2537]

Re: Bought car not as described

Hi I bought a car from a dealer within 28hours it broke down dealer picked up I have since asked them to refund all monies paid they have agreed but say I have to send logbook to them this is at dvla and will take 4 weeks to arrive what are my options please

you will obviously have to return the log book to the dealer, however, the log book is not a document which proves ownership of the vehicle only it is to show the registered keeper.

I see no reason why you cannot return the vehicle and pass over the log book when the DVLA return it

[nemesis45]

Re: Bought car not as described

Are you saying the dealer already has the car but wont release the refund without the log book?

nem

[fatpud12]

Re: Bought car not as described

Yes they have the car but will not refund until they have the logbook

[pt2537]

Re: Bought car not as described

Yes they have the car but will not refund until they have the logbook

The log book isnt proof of title, nor should it be used as a bargaining chip by the trader. You are entitled to a refund and the logbook has no bearing on that in my opinion

[fatpud12]

Re: Bought car not as described

Just had a conversation with dealer they say they cannot transfer ownership of car without the logbook I said that the log book is not a legal ownership but they are not having it

[R0b]

Re: Bought car not as described

Just had a conversation with dealer they say they cannot transfer ownership of car without the logbook I said that the log book is not a legal ownership but they are not having it

Well, if you purchase the vehicle after 1 October 2015, then you should be entitled to a refund within 14 days. If the dealer isn't willing to refund you then you have 2 options, either to wait for the update from the DVLA or alternatively you could threaten to commence legal proceedings.

If you were to go down the legal proceedings route then I would suggest the following if not already done:

1. Send a letter to the DVLA informing them that the dealer is now the new registered keeper and owner of the vehicle, give them the address details of the dealership and within the letter state that a copy of the letter is also being sent to the dealer. Make sure to send it either recorded delivery or get proof of postage receipt and keep hold of it.

2. Send a letter before action giving them 14 days to refund or you will begin to commence legal proceedings for the recovery of the amount owed plus interest. You should also include a copy of the letter sent to the DVLA along with proof of postage receipt which is evidence that you have informed the DVLA of the change of registered keeper. You should again point out that the logbook is not proof of ownership of the vehicle and that should they continue to insist waiting on the logbook then you will have no other choice but to seek redress through the courts.

[fatpud12]

Re: Bought car not as described

Thank you to all have replied I will let you know how I got on cheers