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unsure exactly where to post this on the forum so apologies if this is the wrong place!
This sorry saga started several months ago when UPS turned up with a very small package for someone unknown at our address. I happened to have been at home and rejected this package, i.e. I didn't sign for it and insisted that the courier returned it to his depot. A month or so later a bill arrived from "EE" with this same unknown name and (obviously) our address for about £70 . I'm an EE customer myself but have an electronic bill.
Anyway I spent an hour or more ringing various EE contact numbers trying to get hold of anything approaching a "Fraud Department" (what a joke that all was, their call handlers are hopeless) and at some point I appeared to be dealing with someone with some kind of sense and responsibility. I told them that this phone (or more likely SIM card) had been obtained fraudulantly, was nothing to do with us or our address etc etc,
"oh don't worry this phone was stopped at 4a.m. this morning".
"I want a letter from EE stating clearly that you acknowledge and accept that this is a fraudulant acount, that any and all references to credit agencies with regard to this account and my address will be removed and that if I have to spend futher time dealing with this matter EE will accept charges for my time @£28 (+V.A.T.) for every 8 minutes and parts there of"
"we don't send out letters" (really?) "but we can email you, expect to hear from us within the next 7 days".
Suffice to say I heard nothing from them. 6 weeks or so passed and we got a bill from EE, this time for just short of £11k. This arrived on the day we were off on holiday, when we came back I was exceptionally busy work wise and hadn't had the time to deal with this matter.
Yesterday we got a lovely red letter from their collecting agents "Westcot", who have lovingly chucked on another £1171.78 as an administration fee (you've got to laugh, there's a hell of a lot of administration going on there!).
Now obviously I'm going to have to spend time and money dealing with this debacle and I will invoice EE for it at the rates above but rather than go through an endless letter writing and call making saga I'm asking if any of you good folk have had to deal with similar nonsense and if so, what steps eventually bought about a resolution?
This sorry saga started several months ago when UPS turned up with a very small package for someone unknown at our address. I happened to have been at home and rejected this package, i.e. I didn't sign for it and insisted that the courier returned it to his depot. A month or so later a bill arrived from "EE" with this same unknown name and (obviously) our address for about £70 . I'm an EE customer myself but have an electronic bill.
Anyway I spent an hour or more ringing various EE contact numbers trying to get hold of anything approaching a "Fraud Department" (what a joke that all was, their call handlers are hopeless) and at some point I appeared to be dealing with someone with some kind of sense and responsibility. I told them that this phone (or more likely SIM card) had been obtained fraudulantly, was nothing to do with us or our address etc etc,
"oh don't worry this phone was stopped at 4a.m. this morning".
"I want a letter from EE stating clearly that you acknowledge and accept that this is a fraudulant acount, that any and all references to credit agencies with regard to this account and my address will be removed and that if I have to spend futher time dealing with this matter EE will accept charges for my time @£28 (+V.A.T.) for every 8 minutes and parts there of"
"we don't send out letters" (really?) "but we can email you, expect to hear from us within the next 7 days".
Suffice to say I heard nothing from them. 6 weeks or so passed and we got a bill from EE, this time for just short of £11k. This arrived on the day we were off on holiday, when we came back I was exceptionally busy work wise and hadn't had the time to deal with this matter.
Yesterday we got a lovely red letter from their collecting agents "Westcot", who have lovingly chucked on another £1171.78 as an administration fee (you've got to laugh, there's a hell of a lot of administration going on there!).
Now obviously I'm going to have to spend time and money dealing with this debacle and I will invoice EE for it at the rates above but rather than go through an endless letter writing and call making saga I'm asking if any of you good folk have had to deal with similar nonsense and if so, what steps eventually bought about a resolution?
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