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hi, help plz if you can

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  • #1

    hi, help plz if you can

    Hi, I have a question for you.
    I'm trying to get my insurance company to provide a copy of telephone recordings, they say they cant. Who's right?
    Tags: None
  • #2
    Re: hi, help plz if you can

    have you sent them a SAR request?
    Debt is like any other trap, easy enough to get into, but hard enough to get out of.

    It doesn't matter where your journey begins, so long as you begin it...

    recte agens confido

    ~~~~~

    Any advice I provide is given without liability, if you are unsure please seek professional legal guidance.

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    But please include a link to your thread so I know who you are.

    Specialist advice can be sought via our sister site JustBeagle

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    • #3
      Re: hi, help plz if you can

      no, what is a SAR request?

      Comment

      • #4
        Re: hi, help plz if you can

        Originally posted by ratty1974 View Post
        no, what is a SAR request?
        A Subject Access Request under the data protection act. It costs £10 ... if they don't comply within a 40day time scale you complain to the ICO
        https://ico.org.uk/for-organisations...ccess-request/
        Debt is like any other trap, easy enough to get into, but hard enough to get out of.

        It doesn't matter where your journey begins, so long as you begin it...

        recte agens confido

        ~~~~~

        Any advice I provide is given without liability, if you are unsure please seek professional legal guidance.

        I can be emailed if you need my help loading pictures/documents to your thread. My email address is Kati@legalbeagles.info
        But please include a link to your thread so I know who you are.

        Specialist advice can be sought via our sister site JustBeagle

        Comment

        • #5
          Re: hi, help plz if you can

          Subject access request under Data Protection Act 1998.

          £10 fee. They are obliged to provide all data they hold on you including telephone calls.

          There will be a template letter request on here somewhere.

          Of course, if they genuinely can't access the recordings, they don't hold the data and will be unable to supply them.

          - - - Updated - - -

          Sorry Kati, X'd
          • 1 thank

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