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Apparently in September this year I was sent a notice from the council regarding "council tax payments shortfall"..............apparently because I pay over the tinterweb it is an issue....Wow! if only people paid me by BACS...would love it
They sent me in late November a magistrates summons to appear in/on the 10th December for the sum of including costs £262.43 !
This sum was/is less than that of those paying by direct debit in the same band would have outstanding at the time.
I complained using their own system and asked them to apply some common sense on 28th Nov........................no response other than court demands ect
Rang them today admittedly furious but calm asking why when I pay & have paid for twenty years often more than required so it reduces next years bill why they think this action is necessary, why have you taken me to task, why have you made this decision is it perhaps to teach me a lesson & if so for what ?
The response was..............we have not yet looked into your complaint & you do not pay on the same day each month so we took steps to to ensure payment, however we see that you owe very little & you have paid your normal sum this month (December) as you have in the past months, this must be because you were a little late in one of your payments. I will speak to a colleague & ring you back.
20mins rang back.......................... yes we see your point you owe £71.43 please payable by end Jan court costs waived.....sorry for any inconvenience we shall respond to your complaint, yes you are entitled to pay by instalments over 12 months if you wish.
Just how much time & effort is wasted on petty rubbish like this not to mention the stress it causes......................who the hell do they think they are !
They sent me in late November a magistrates summons to appear in/on the 10th December for the sum of including costs £262.43 !
This sum was/is less than that of those paying by direct debit in the same band would have outstanding at the time.
I complained using their own system and asked them to apply some common sense on 28th Nov........................no response other than court demands ect
Rang them today admittedly furious but calm asking why when I pay & have paid for twenty years often more than required so it reduces next years bill why they think this action is necessary, why have you taken me to task, why have you made this decision is it perhaps to teach me a lesson & if so for what ?
The response was..............we have not yet looked into your complaint & you do not pay on the same day each month so we took steps to to ensure payment, however we see that you owe very little & you have paid your normal sum this month (December) as you have in the past months, this must be because you were a little late in one of your payments. I will speak to a colleague & ring you back.
20mins rang back.......................... yes we see your point you owe £71.43 please payable by end Jan court costs waived.....sorry for any inconvenience we shall respond to your complaint, yes you are entitled to pay by instalments over 12 months if you wish.
Just how much time & effort is wasted on petty rubbish like this not to mention the stress it causes......................who the hell do they think they are !
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