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Hi everyone.
Just joined after being pointed here by a colleague who said this is the best place for advice he's seen!
I've recently been through the process of trying to reclaim my PPI back from my Credit Card which was taken out in 1996 with Natwest.
RBS have come back to me and rejected my claim (no surprise there I guess).
They have informed me that:
PPI was sold on a 'non-advised' basis at that time and that the staff member was required to have brought the benefits and key features to my attention. - Don't remember that.
I admittedly completed a form and signed the box stating that I wished to accept the PPI (I fillled in the form in branch and don't remember being told a lot about other that to sign there, there and there). They have implied that I would have been given sufficient information to make an informed decision. I don't think that's the case as being sat in an office completing a form doesn't give you a huge amount of time to review and I can't be alone in being given stuff and not reading it at the age of 23?
They freely admit that that I ought to have had the features explained to me, and should have been asked enough questions to vaildate my suitablity, yet they have rejected my claim, and seem to be stuck with the fact that I was given a booklet to read that gave me the right to cancel after 14 days if I didn't feel I needed it.
Has anyone been through this?
Is it worth talking to the FOS?
All advice greatfully received!
Thanks in advance
Steve
Just joined after being pointed here by a colleague who said this is the best place for advice he's seen!
I've recently been through the process of trying to reclaim my PPI back from my Credit Card which was taken out in 1996 with Natwest.
RBS have come back to me and rejected my claim (no surprise there I guess).
They have informed me that:
PPI was sold on a 'non-advised' basis at that time and that the staff member was required to have brought the benefits and key features to my attention. - Don't remember that.
I admittedly completed a form and signed the box stating that I wished to accept the PPI (I fillled in the form in branch and don't remember being told a lot about other that to sign there, there and there). They have implied that I would have been given sufficient information to make an informed decision. I don't think that's the case as being sat in an office completing a form doesn't give you a huge amount of time to review and I can't be alone in being given stuff and not reading it at the age of 23?
They freely admit that that I ought to have had the features explained to me, and should have been asked enough questions to vaildate my suitablity, yet they have rejected my claim, and seem to be stuck with the fact that I was given a booklet to read that gave me the right to cancel after 14 days if I didn't feel I needed it.
Has anyone been through this?
Is it worth talking to the FOS?
All advice greatfully received!
Thanks in advance
Steve
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