Hello - Anyone suffering from Standing Order Fraud?

[ukjerry]

Hi, I'm Jerry. I joined this site because of a standing order fraud we have been victim of.

Our bank, Santander received a faxed standing order mandate and set up a monthly standing order to the credit of Hayes Cricket Club in July.

It was a fraud - the signatures weren't checked.

The bank said they don't have to check signatures!

If anyone else has suffered from similar fraud, please get in touch. I asked the FCA and they said there are no rules that *require* banks to check mandate signatures!!! The only way to make them is by Act of Parliament through the Treasury, which one single citizen can't achieve alone. But doesn't it make sense? Shouldn't we all campaign for this?

Thanks,

Jerry

[bluebottle]

Re: Hello - Anyone suffering from Standing Order Fraud?

There is a piece of legislation called the Supply of Goods and Services Act 1982 which requires those providing you with a service to exercise reasonable care in providing a service. Banking is a service and I would press Santander on this as they certainly do not appear to have exercised reasonable care in providing their service to you by allowing a fraudulent SO to be set up without your knowledge and consent. Under the Act, you can claim for consequential losses arising out of a service-provider's failure to exercise reasonable care.

How did this "Hayes Cricket Club" manage to obtain your banking details and set up the SO in the first place?

[enquirer]

Re: Hello - Anyone suffering from Standing Order Fraud?

Does 'Hayes Cricket Club' exist? If so, is it the real one?