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Hi folks - Looking for advice on the following with Safestyle
I have responded to a safestyle thread but then read my welcome email so many apologies if my scatter gun approach is not the way to do things!
Sales rep offered good deal and said we had 21 days to cancel. We never buy like this usually but with 21 days to cancel and of course that "sign now discount" being key to the overall price we went ahead.
On the contract there are several points and point 9 mentions the 21 day cancellation for contract variants etc. I didn't understand this so asked for an explanation and was advised that it's to protect both parties (words to that effect). But don't worry 21 days is the cancel time.
So we were reassured three times (two witnesses on our side too) it was 21 days and point 9 on the contract refers to 21 days. What I hadn't seen overleaf was the "7 day cancel" thing but why would I look for something that hadn't been mentioned
Next day called customer service and said we wouldn't want to proceed without seeing the actual proper designs and I was worried the 21 days would be up before they wer sent. I was advised that by calling in to dispute something the 21 days was negated anyway. Great we can all relax
Anyway we had a change of heart and emailed to cancel within 21 days
Of course we are now being told it's not possible. I could go on about the contradictions we've had on phone calls etc but I'm just keen to know where we stand given we were repeatedly assured it was 21 days and then "negated"
We haven't even seen the designs yet either!
I think we've got a case irrespective of the fact I've signed and there is a 7 day notice on there (for the above reasons)
Any help would be appreciated before I speak to them again
HK
I have responded to a safestyle thread but then read my welcome email so many apologies if my scatter gun approach is not the way to do things!
Sales rep offered good deal and said we had 21 days to cancel. We never buy like this usually but with 21 days to cancel and of course that "sign now discount" being key to the overall price we went ahead.
On the contract there are several points and point 9 mentions the 21 day cancellation for contract variants etc. I didn't understand this so asked for an explanation and was advised that it's to protect both parties (words to that effect). But don't worry 21 days is the cancel time.
So we were reassured three times (two witnesses on our side too) it was 21 days and point 9 on the contract refers to 21 days. What I hadn't seen overleaf was the "7 day cancel" thing but why would I look for something that hadn't been mentioned
Next day called customer service and said we wouldn't want to proceed without seeing the actual proper designs and I was worried the 21 days would be up before they wer sent. I was advised that by calling in to dispute something the 21 days was negated anyway. Great we can all relax
Anyway we had a change of heart and emailed to cancel within 21 days
Of course we are now being told it's not possible. I could go on about the contradictions we've had on phone calls etc but I'm just keen to know where we stand given we were repeatedly assured it was 21 days and then "negated"
We haven't even seen the designs yet either!
I think we've got a case irrespective of the fact I've signed and there is a 7 day notice on there (for the above reasons)
Any help would be appreciated before I speak to them again
HK
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