welcome finance group

[carl66]

Re: welcome finance group

just to keep you all updated with this WFG stuff its been 2 days now since wfg have tried any form of contact text messages or phone calls, ive just realised aswell that they are unaware i moved house 5 years ago and have not got my proper details ! does this matter ? thanks again for all your kind replies/ carl

[FlamingParrot]

Re: welcome finance group

just to keep you all updated with this WFG stuff its been 2 days now since wfg have tried any form of contact text messages or phone calls, ive just realised aswell that they are unaware i moved house 5 years ago and have not got my proper details ! does this matter ? thanks again for all your kind replies/ carl

They will become aware when they receive your SAR with your new address.

[Ruby]

Re: welcome finance group

It would only have an impact if you had a secured loan with them. In other words a loan secured on your house.

[Jazzinald]

Re: welcome finance group

Hi, hope you can advise?

I took out a loan in March 2004 to purchase a car through Welcome Finance and was told by them at the time, that I could not have a loan unless I took out PPI.

Although the loan was for £6000, with repayment over 48 months and with interest and PPI it meant that I would have to pay back over £12000? The repayments were £251 per month by Direct Debit. As I found it hard getting credit, and desperately needed a car, I accepted and signed the relevant paperwork.

All was well, but in April 2006 (2 years into the contract period), I decided to cancel the PPI. I sent Welcome a letter explaining that as with immediate effect, I would like to cancel my PPI payments as was my right to do so, and that as from that month, I would deduct the amount of my monthly PPI from the total monthly repayment.

I never received confirmation either by phone or in writing. April's payment went out of my bank, but the PPI payment was still taken too. I called welcome finance and was held in a never ending queue until eventually I got through to a guy called Chris Simmons who, to be fair, was a nice chap and quite helpful. He told me to carry on paying the full £251 each month and that way the loan would be paid off earlier, to which I agreed.

However, I never did receive any confirmation from Welcome about this arrangement. I wrote to them asking for written confirmation of this, but heard nothing back.

Approx 18 months later, I was doing my sums, and worked out that with the PPI cancelled but the repayments remaining the same, that my loan would be paid off in a short while and that if their sums agreed with mine, could they confirm this in writing. Again I heard nothing.

I made my final payments according to my calculations and cancelled any further payment via my banks DD. I never had any contact from them to argue against my decision to stop any further payments, so assumed all was done and dusted.

Approx 2 years later, I received a letter from Welcome stating that I still owed £1600? I immediately wrote to them with a breakdown of my repayments and my calculations as to what I had owed and what I had repaid, which added up to the correct figure when taking in to account the cancellation of my PPI.

They again never bothered to acknowledge my letter in writing and just kept sending final notice letters until they decided to send in the debt collectors. These were very threatening on the phone by keep leaving messages that my debt with Welcome was now their debt and that I must pay up immediately or basically face the consequences. I wrote to this company along with copies of the letters I had previously sent to Welcome and explained that, according to my calculations, I owed neither Welcome or themselves a penny and that they should sell their worthless debt back to Welcome.

This went on for quite some time until, I think, they realised they were getting nothing from me and sold the 'debt' on to Mackenzie Hall. Well, these are like a bunch of rottweilers with their never ending calls and threats over a period of about a year. Never once would I answer a call from them but I did write to them explaining what had happened and that I wanted them to send me proof of the outstanding 'debt'. They did send me a copy of the payments I had made to Welcome and the dates, but there was no knowledge of the cancellation letter of the PPI that I had sent to Welcome. I wrote to them again explaining this and that I was more than happy to go to court if this was what they wanted to do as I owed no money to anybody.

They also have now sold the 'debt' on Buchanan Clark and Wells who are now chasing me for this fictitious outstanding alleged 'debt'. Can you suggest what I should do, and how do I stand legally?

I thank you for any advice in advance and would be extremely grateful.

Many thanks

Jazzinald

[FlamingParrot]

Re: welcome finance group

I replied to this same post on the other thread where you'd previously posted:

Sadly, this happens very often, you agree something over the phone, you have no proof of the agreement reached and the other side denies any knowledge I know a case where the debtor had the creditor's agreement to freeze interest over the phone 12 years ago, they kept making the agreed payments and, 12 years later, they were told the outstanding balance was £22k because interest was added all along! That's why everything should be done in writing, despite creditors' and DCAs' emphasis on telephone communication.


You may want to look at this other Welcome car finance thread: http://www.legalbeagles.info/forums/...997#post335997


Send Welcome a SAR as noted on that post, so you can get the full picture with regards to payments you made and PPI charged. Are BCW writing to you or just ringing you? Don't ring them and don't answer their calls, if you do, refuse to go through security and hang up!

[Jazzinald]

Re: welcome finance group

Hi Flaming Parrot.

Firstly, thank you for your advice in the past regarding Welcome Finance.

I wrote to them requesting an SAR and enclosed a £10 postal order to cover costs.

Strangely enough, they could not enclose a copy of my original contract that I signed as they 'don't still have the original'???

However, I was extremely confused by the other documentation that they had enclosed, namely that despite chasing me and threatening me with all sorts of legal action for the alleged £1600 I owed for many, many months, it would appear that the closing balance in June of this year was in fact £104??? And that is all down to charges for phone calls and letters (I am counter claiming for £200 for all the letters I have had to send them to protest my innocence. Be interesting to see if anything materialises from that)?

I have since written to them demanding an explanation as to why they were pursuing £1600 for all those months when, in fact I never owed it?

Do you think I could claim damages from them for all the stress they put my family and me through in continually threatening legal action in pursuance of a non existent 'debt'?

Any more advice would be gladly received.

Thank you again for your help.

Jazzinald.

[Guest]

Re: welcome finance group

Your thread reminded me of this story

http://www.dailymail.co.uk/news/arti...al-action.html

[charitynjw]

Re: welcome finance group

Your thread reminded me of this story

http://www.dailymail.co.uk/news/arti...al-action.html

Settled out of court.
http://www.telegraph.co.uk/news/ukne...ettlement.html