i am going crazy
on 26 june i contacted halifax re ppi mispayment
thats when the whole sorry mess started
was given claim number
phoned again on14 august for an update told i would get a letter in 3 days
no letter
phoned again 20 aug told would get letter at end of august
no letter
phoned 3sept and then was told my address did not match their files and they couln not discuss my claim further
tried again on4 sept and they said i would have to go to bank and change address told them i was no longer with bank of scotland but they
just ignored this and said i must change my address at bank of scotland
went to bank of scotland and lo and behold they had no history of me as they had deleted all old accounts
lady at bank was very helpfull and faxed my new address and id to halifax india claims centre and showed me proof of fax sent
phoned again on 6aug was told fax would take 24 to 48 hours to be processed and i should phone bank to make sure it was sent
told lady i had seen proof of fax sent but she wouldnt listen
phoned today 7 sept told same story
i feel i am getting nowhere
its obvious my new address wont match my old one as i dont now bank with royal bank
acct closed 7 years ago
help what do i do next i feel i am in a catch 22 position
on 26 june i contacted halifax re ppi mispayment
thats when the whole sorry mess started
was given claim number
phoned again on14 august for an update told i would get a letter in 3 days
no letter
phoned again 20 aug told would get letter at end of august
no letter
phoned 3sept and then was told my address did not match their files and they couln not discuss my claim further
tried again on4 sept and they said i would have to go to bank and change address told them i was no longer with bank of scotland but they
just ignored this and said i must change my address at bank of scotland
went to bank of scotland and lo and behold they had no history of me as they had deleted all old accounts
lady at bank was very helpfull and faxed my new address and id to halifax india claims centre and showed me proof of fax sent
phoned again on 6aug was told fax would take 24 to 48 hours to be processed and i should phone bank to make sure it was sent
told lady i had seen proof of fax sent but she wouldnt listen
phoned today 7 sept told same story
i feel i am getting nowhere
its obvious my new address wont match my old one as i dont now bank with royal bank
acct closed 7 years ago
help what do i do next i feel i am in a catch 22 position
Comment