Hello everyone

[Mr L]

Hello all, just looking for some advice on handling Lifestyle Claims / Centro Client Review / Client Connection and whatever other names they might go by !!

[Mr L]

Re: Hello everyone

Hi Everyone, another new member here.
I've had an interesting time with Client Cento Review / Lifestyle Claims / Client Connection Limited. They first contacted me in February 2010 via cold call to my mobile. Foolishly I agreed to the immediate £300 fee. I placed 2 claims with them, one a credit card , one a loan. The credit card I got £76 pounds for unfair interest charges. The loan claim went on and on and was finally referred to the FOS. I have just received a substantial cheque from the loan company which I'm obviously very pleased with. However , since starting this process it has come to my attention that these claims companies are a) not supposed to cold call and b) not supposed to insist on upfront fees. Just would like to get any thoughts on whether there is a path to formally complain regarding the breach of the code of conduct. I've spoken to the Claims regulator who say if I signed a contact then thats it ..... no right to complain. Any thoughts ?

[EXC]

Re: Hello everyone

However , since starting this process it has come to my attention that these claims companies are a) not supposed to cold call and b) not supposed to insist on upfront fees.

CMCs can cold call and they can take up-front fees but only if they satisfy certain conditions.

The MOJ recently published an update clarifying the up-front fee criteria:

http://www.justice.gov.uk/downloads/...each-sheet.pdf