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My mother went into a care home after being found in an alleyway with a head injury after falling. She was taken to hospital and eventually sent to a care home for assesment. She was found to be incapable of taking care of herself and permanently admitted to care. She has undiagnosed dementia. I dealt with all of her financial stuff, like telling the council she no longer needed the house and closed all her bills. I now have control of her money via a social services agreement. I do not have POA. This all happened in July of 2025
Last night I received this, below. What are my rights? I have no idea when this is from as all bills were paid by direct debit until I was sure she had permanently left the house. RE: OUTSTANDING Liability Order - Council Tax - £261.77
We have been passed a debt for which you are liable, in order for our Vulnerability Department to review your case and consider a suitable payment plan we will require evidence of your circumstances.
Please provide us with the following which is relevant to you:
• GP letter or Hospital letter.
• Letter from the Police
• Letter from support worker or qualified medical professional.
• Fit notes
• Medical History Summary from GP
• Certificate of benefits
You may contact our Vulnerability Department via email at '''''''''''''''''''''''''''' if you require further assistance.
Please provide the requested information within 14 days from the date of this letter.
Please also advise of your repayment amount and suitable start date so that this can be considered.
Failure to do so may result in your case(s) being processes for further action.
Best regards,
This communication is intended for the above-named person and may be confidential and/or legally privileged. Any opinions expressed in this communication
are not necessarily those of the company. If it has come to you in error you must take no action based on it, nor must you copy or show it to anyone; please
destroy and inform the sender immediately. Rundles may monitor all incoming and outgoing emails in line with current legislation. Although we have taken steps to
ensure that this email and attachments are free from any virus, we advise that in keeping with good computing practice the recipient should ensure they are
actually virus free. Please consider the environment before printing this email.
Last night I received this, below. What are my rights? I have no idea when this is from as all bills were paid by direct debit until I was sure she had permanently left the house. RE: OUTSTANDING Liability Order - Council Tax - £261.77
We have been passed a debt for which you are liable, in order for our Vulnerability Department to review your case and consider a suitable payment plan we will require evidence of your circumstances.
Please provide us with the following which is relevant to you:
• GP letter or Hospital letter.
• Letter from the Police
• Letter from support worker or qualified medical professional.
• Fit notes
• Medical History Summary from GP
• Certificate of benefits
You may contact our Vulnerability Department via email at '''''''''''''''''''''''''''' if you require further assistance.
Please provide the requested information within 14 days from the date of this letter.
Please also advise of your repayment amount and suitable start date so that this can be considered.
Failure to do so may result in your case(s) being processes for further action.
Best regards,
This communication is intended for the above-named person and may be confidential and/or legally privileged. Any opinions expressed in this communication
are not necessarily those of the company. If it has come to you in error you must take no action based on it, nor must you copy or show it to anyone; please
destroy and inform the sender immediately. Rundles may monitor all incoming and outgoing emails in line with current legislation. Although we have taken steps to
ensure that this email and attachments are free from any virus, we advise that in keeping with good computing practice the recipient should ensure they are
actually virus free. Please consider the environment before printing this email.
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