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Hi all, newbie here.
We have a custom once in a lifetime holiday booked, safari to Tanzania, we sorted out the safari accommodation way before the flights were available to book but expressed our favoured airline was Emirates for this trip. When the flights were available we requested Business Class flights with Emirates for the quality and the additional benefits (a chauffeur drive option to get us to and from the airport) and requested the flight times to include a 5 day stopover in Dubai on the return leg where we would sort accommodation. The travel agent was happy to quote and book these for us. We then paid for the flights though the travel agent, including a few extra transfers in Tanzania. We then paid the full balance in line with the terms. We have an itinerary from the travel agent that details the Emirates flights, times, and the 5 day stopover.
Our holiday should be starting on the 13th June in a few weeks.
Today they are saying if FCDO advice does not change then they cannot fly us out on Emirates as they would breach package travel regulations and we have the options to
Cancel the emirates flights at a £2k loss to the price we paid for the flights and sort our own flights out to get to the safari
Go with Ethiopian Air which they have reserved but we have to decide by tomorrow
Go with BA or KLM which would incur extra costs to us (as I assume the prices have shot up due to the war)
Our question is as any replacement airline is of lessar quality and a significant change to the package and we would also miss the 5 day stop over should this trigger the Package Travel Regulations refund option, and why are they not offering this to us?
Clearly the FCDO advice might change then all is fine, but if not we'd like to know what our rights are as this is a significant amount of our life savings we're risking loosing if we make the wrong call.
What advice could any of you give us, as we're getting desperate and worried what we've booked is not classed as a package, even 2 solicitor companies we've contact aren't interested in giving us advice and CAB are difficult to even get to speak to
We have a custom once in a lifetime holiday booked, safari to Tanzania, we sorted out the safari accommodation way before the flights were available to book but expressed our favoured airline was Emirates for this trip. When the flights were available we requested Business Class flights with Emirates for the quality and the additional benefits (a chauffeur drive option to get us to and from the airport) and requested the flight times to include a 5 day stopover in Dubai on the return leg where we would sort accommodation. The travel agent was happy to quote and book these for us. We then paid for the flights though the travel agent, including a few extra transfers in Tanzania. We then paid the full balance in line with the terms. We have an itinerary from the travel agent that details the Emirates flights, times, and the 5 day stopover.
Our holiday should be starting on the 13th June in a few weeks.
Today they are saying if FCDO advice does not change then they cannot fly us out on Emirates as they would breach package travel regulations and we have the options to
Cancel the emirates flights at a £2k loss to the price we paid for the flights and sort our own flights out to get to the safari
Go with Ethiopian Air which they have reserved but we have to decide by tomorrow
Go with BA or KLM which would incur extra costs to us (as I assume the prices have shot up due to the war)
Our question is as any replacement airline is of lessar quality and a significant change to the package and we would also miss the 5 day stop over should this trigger the Package Travel Regulations refund option, and why are they not offering this to us?
Clearly the FCDO advice might change then all is fine, but if not we'd like to know what our rights are as this is a significant amount of our life savings we're risking loosing if we make the wrong call.
What advice could any of you give us, as we're getting desperate and worried what we've booked is not classed as a package, even 2 solicitor companies we've contact aren't interested in giving us advice and CAB are difficult to even get to speak to
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