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Hi all,
Hoping to get some perspective from other small businesses here.
If a courier loses or misdelivers an item and then rejects the compensation claim, what do most businesses realistically do next?
Keep appealing, escalate formally, or just absorb the loss and move on?
I’m seeing cases where businesses refund customers but never recover anything from the courier despite providing evidence.
At what point does pursuing it stop being worth the time or cost?
Interested to hear how others have handled this.
Hoping to get some perspective from other small businesses here.
If a courier loses or misdelivers an item and then rejects the compensation claim, what do most businesses realistically do next?
Keep appealing, escalate formally, or just absorb the loss and move on?
I’m seeing cases where businesses refund customers but never recover anything from the courier despite providing evidence.
At what point does pursuing it stop being worth the time or cost?
Interested to hear how others have handled this.