Dispute of Claim and Threatened Legal Action

[Dragon00diaz]

I purchased items from a retailer but returned them via Royal Mail. Despite returning the items, I did not receive a refund. I then initiated a chargeback with my bank, which was processed in my favor. The retailer or their recovery agent (NRCA) has claimed that I committed fraud and threatened legal action, saying that if I do not pay within 10 days they will take me to court. I have proof of posting the items and the chargeback confirmation, and I am now formally disputing the claim while seeking to resolve the matter.

[echat11]

Hi DRAGONNOODIAZ

Welcome to LB

Have you sent a cover letter disputing their claims with a copy of the Proof of Postage to the retailer?
It might be an idea to check with the delivery people if they can add anything significant in support.