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Hi ,
first time on the site .
I am embroiled with Sixt car rental in Madeira , who are claiming that I caused the demise of a clutch (supposedly through
prolonged abuse ), leaving my wife and I stranded on the side of a busy motorway last February .
It was the 2nd clutch in this Ford Puma which had 47000 kms ( 30000 miles) in total on the clock .
The clutch was replaced at 39000 kms ie only 8000 kms of usage .
Their collection agency in Germany is ramping up costs , and using intimidating language .
They are also chasing me for used fuel , even after their check - in agent said (twice) that she would offset the
fuel cost against the money we paid for a Sat Nav .
The car we booked with S/N was not available , so were supplied with a Ford Puma without a S/N .
Again these supposed fuel costs are also ramping up exponentially from a second ‘lawyer’ / collection agency in Germany .
We only had the car for 30 hours out of the 48 hours booked for gentle sightseeing .
The car was towed away and we were eventually taxied back to our hotel .
No apology , no offer of a replacement from Sixt .
My gut feeling is to throw down the gauntlet , and formally dispute the matter by telling them to go to the Portuguese Courts , who
in turn would have to get a Civil case accepted and actioned by the UK courts .
( I have sent several emails to Sixt Madeira and their Customer care HQ , protesting my innocence and explaining the circumstances , but they
all plead the party line ) .
AI indicates that it would be extremely unlikely for Sixt to pursue these ‘pumped up ‘ costs through such a protracted and costly process via the courts .
I am awaiting my insurance lawyers to contact me ; in the meantime has anyone else had such an experience , and succeeded ( or failed )in overturning
a Sixt campaign of ongoing threats and financial penalties .
’
first time on the site .
I am embroiled with Sixt car rental in Madeira , who are claiming that I caused the demise of a clutch (supposedly through
prolonged abuse ), leaving my wife and I stranded on the side of a busy motorway last February .
It was the 2nd clutch in this Ford Puma which had 47000 kms ( 30000 miles) in total on the clock .
The clutch was replaced at 39000 kms ie only 8000 kms of usage .
Their collection agency in Germany is ramping up costs , and using intimidating language .
They are also chasing me for used fuel , even after their check - in agent said (twice) that she would offset the
fuel cost against the money we paid for a Sat Nav .
The car we booked with S/N was not available , so were supplied with a Ford Puma without a S/N .
Again these supposed fuel costs are also ramping up exponentially from a second ‘lawyer’ / collection agency in Germany .
We only had the car for 30 hours out of the 48 hours booked for gentle sightseeing .
The car was towed away and we were eventually taxied back to our hotel .
No apology , no offer of a replacement from Sixt .
My gut feeling is to throw down the gauntlet , and formally dispute the matter by telling them to go to the Portuguese Courts , who
in turn would have to get a Civil case accepted and actioned by the UK courts .
( I have sent several emails to Sixt Madeira and their Customer care HQ , protesting my innocence and explaining the circumstances , but they
all plead the party line ) .
AI indicates that it would be extremely unlikely for Sixt to pursue these ‘pumped up ‘ costs through such a protracted and costly process via the courts .
I am awaiting my insurance lawyers to contact me ; in the meantime has anyone else had such an experience , and succeeded ( or failed )in overturning
a Sixt campaign of ongoing threats and financial penalties .
’
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