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Hi,
I purchased something from Next 6 months ago, this week I received the below email, accusing me of returning items in 'worn' condition and threatening me with 'civil proceedings' if I do not repay the refund they have already made, plus what seems to be a made up 'investigation' fee. I returned them exactly as they were received, now they accusing me for sending worn , damaged items. This was 6 months ago. What can i do in this situation?
Dear ****,
I am emailing you in relation to your Next online account , In particular regarding the recent returns on this account for which you have been credited.
The items you were credited for are:
Next Plc has the ability to track all items, the information that sits behind our systems updates every time an item moves within Next Plc, it also has the ability to accurately confirm if items have been received back into the business.
Following a review of this system in relation to the item listed above which total £1**.00 we have identified that they have not been received back into the business as they were sent to you.
In accordance with our Terms and Condition, an investigation charge of £35 has been added to the total amount owing.
I must advise you that unless the sum of £1**.00 is received within ten days of the date of this letter, civil proceedings will be issued against you by our Civil Recovery partner without further communication to you in order to recover the debt, this will also incur their costs and statutory interest.
I trust this will not be necessary, Please use the below details to make the payment via BACS.
Account Name: NEXT PLC
Bank Account Number: ****
Sort Code: ****
Reference: ****
Please provide confirmation of the requested payment, once it has been made, via email. Once we have received confirmation, we will liaise with our Finance Department to ensure the BACS payment has been received. We will then provide a final confirmation to yourself that the value has been received and the case closed.
We’re really sorry that we have not been able to provide an acceptable level of service for you, we have no alternative at this stage but to withdraw the ordering facility on your Next account.
Should you wish to continue shopping with us, you can purchase goods from our Retail stores. For details of your nearest Next store, visit www.next.co.uk/stores.
Kind Regards
****
I purchased something from Next 6 months ago, this week I received the below email, accusing me of returning items in 'worn' condition and threatening me with 'civil proceedings' if I do not repay the refund they have already made, plus what seems to be a made up 'investigation' fee. I returned them exactly as they were received, now they accusing me for sending worn , damaged items. This was 6 months ago. What can i do in this situation?
Dear ****,
I am emailing you in relation to your Next online account , In particular regarding the recent returns on this account for which you have been credited.
The items you were credited for are:
| INV No |
Brand | Price (£) |
Description of item on Invoice |
Description of item sent back |
| **** | **** | .... | **** | Worn - **** returned worn. |
Following a review of this system in relation to the item listed above which total £1**.00 we have identified that they have not been received back into the business as they were sent to you.
In accordance with our Terms and Condition, an investigation charge of £35 has been added to the total amount owing.
I must advise you that unless the sum of £1**.00 is received within ten days of the date of this letter, civil proceedings will be issued against you by our Civil Recovery partner without further communication to you in order to recover the debt, this will also incur their costs and statutory interest.
I trust this will not be necessary, Please use the below details to make the payment via BACS.
Account Name: NEXT PLC
Bank Account Number: ****
Sort Code: ****
Reference: ****
Please provide confirmation of the requested payment, once it has been made, via email. Once we have received confirmation, we will liaise with our Finance Department to ensure the BACS payment has been received. We will then provide a final confirmation to yourself that the value has been received and the case closed.
We’re really sorry that we have not been able to provide an acceptable level of service for you, we have no alternative at this stage but to withdraw the ordering facility on your Next account.
Should you wish to continue shopping with us, you can purchase goods from our Retail stores. For details of your nearest Next store, visit www.next.co.uk/stores.
Kind Regards
****
| **** **** Online Fraud Investigator Next Online Loss Prevention Next PLC | Desford Road | Enderby | Leicester | LE19 4AT |
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