Not a legal matter but does anyone know?

[Monday]

I am trying to get high speed internet. Underground cables were laid a few years ago. I recently went through the motions only to find that the internet company couldn't supply because of a fault or blockage in the underground cables 11 houses away from mine.

Trying to resolve, some say Outnet is responsible, others say the Highways dept is responsible.

Has anyone encountered a similar problem?

Thank you and apologies

[echat11]

I am trying to get high speed internet. Underground cables were laid a few years ago. I recently went through the motions only to find that the internet company couldn't supply because of a fault or blockage in the underground cables 11 houses away from mine.

Trying to resolve, some say Outnet is responsible, others say the Highways dept is responsible.

Has anyone encountered a similar problem?

Thank you and apologies

I'd say it's whoever laid the 'underground cables' (they - contractors didn't do the job they were hired to do), you need to find out who hired them to do the job, was it the council?

[Monday]

Thank you. As far as I know, the council subcontracted. I'll try the council.

Thank again