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Wondering what our rights are in the scenario above. MacBook Pro, working perfectly, now completely dead after being cleaned. Attempts at repair failed after 5 days, now with a specialist. In the event it can't be repaired, is new for old a reasonable position for us to take? If it can, what kind of warranty should we ask for?
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Hi MORELLO2025
Welcome to LB
How did you pay for the cleaning?
The work (cleaning) was carried out under the Consumer Rights Act 2015.
I think asking for a new replacement is difficult (you can ask, but it might be rejected) because the Macbook Pro wasn't new,
so they more then likely will replace it with an equivalent. With the warranty between 3 to 6 months, making sure it gives you
'peace of mind'. -
I didn't - I only took it in to ask if it could be upgraded. It was working perfectly. He opened it up to check (it can't, due to everything being soldered in) Then he took it in the other room and started blowing the dust out of the fans with some kind of blower. I didn't ask, he was doing me a favour which I imagine he has bitterly regretted ever since!Originally posted by echat11 View PostComment
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O.K. I'm sure they'll be able to resolve the situation.Originally posted by Morello2025 View Post
The fact that, they were willing to do more then answer the question shows 'willingness'; although it's ended up with the laptop in it's current state.Comment
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Yes - obviously our hope is that it can be fixed but 5 days on it still isnt working. My question is about our rights in the worst case scenario. Is like for like the best we can expect?Comment
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How old is it?All opinions expressed are based on my personal experience. I am not a lawyer and do not hold any legal qualifications.Comment
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You haven't asked for any work to be done on the laptop, there was no payment, they have taken it upon themselves to do unauthorised work on the laptop, in doing so, they have damaged your laptop. If it can't be resolved amicably, then you may have to pursue the matter through the Courts. I believe the Courts would state exactly that, a 'like for like' replacement.Originally posted by Morello2025 View PostComment
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2019Comment
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Sorry, can't see on my phone how to respond to specific posts. Re like for like, you mean our best hope is another machine of the same age and spec?Comment
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Yes, but 2019, are they likely to have a laptop of that age? A lot of 'unknowns'.Originally posted by Morello2025 View PostComment
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Valuing your laptop isn't straightforward but if you went to court you are not likely to get awarded the cost of a brand new laptop when the damaged one was 6 years old and near the end of its life.
All opinions expressed are based on my personal experience. I am not a lawyer and do not hold any legal qualifications.Comment
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6 years old yes but extremely high spec, in perfect working order and a long way from the end of its life. That's the trouble with 'like for like'Comment
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So why is the upgrade needed if it is so high spec?All opinions expressed are based on my personal experience. I am not a lawyer and do not hold any legal qualifications.Comment
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Well, that's a good question. Partner and I were about to do a swap and thought it was a good time to see if we were getting the best out of it. We only discovered that yes, it's extremely high spec and not upgradable when it was opened by the guy in the shop. Since when it has been dead.Comment
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Just picking up on this. Shop had the entire motherboard replaced by a specialist which happened to be an upgrade (32GB RAM instead of 16) because that was all that was available. That then failed after two weeks but was under warranty. Shop has now sourced another motherboard but that's 16GB RAM so back to original spec. In light of all the inconvenience I'm not sure if we should agree to the 'downgrade' or if that's an unreasonable position to take. Any thoughts please?Comment
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