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We booked a £1200 dog training course in Feb, fully expecting to complete by now, managed 2 training sessions, unfortunately we have both had some unexpected & debilitating health problems which are still ongoing and unresolved + 2 hr drive twice a day to make sure an 87 y.o. with Parkinsons + Parkinsons Dementia who had a bad fall & fractured a hip recently takes the correct tablets each day.
Due to our ongoing poor health & no light at the end of the tunnel we have concluded we will not be able to complete this training course.
I found the companies T&C/refund page, having read it I found the below clause.
**7. Due to the nature of our courses, we cannot, in any event, pro-rata classes or transfer unused session time to another course or apply it to a refund. Courses are booked as a whole and are always priced at a discounted rate of service. Course refunds are not applicable.**
Does this mean that they can refuse to refund some of the £1200 we paid?.
I will add that the pricing structure was not made available until you followed the online link sent to our email address, nor were their T&C's & Refund Policy made clear prior to booking the course, in fact I had google search to find the links to the relevant sections.
Can anyone enlighten me as to whether we could reasonably push for a partial refund minus any admin fees & training already undertaken.
Thank you
Due to our ongoing poor health & no light at the end of the tunnel we have concluded we will not be able to complete this training course.
I found the companies T&C/refund page, having read it I found the below clause.
**7. Due to the nature of our courses, we cannot, in any event, pro-rata classes or transfer unused session time to another course or apply it to a refund. Courses are booked as a whole and are always priced at a discounted rate of service. Course refunds are not applicable.**
Does this mean that they can refuse to refund some of the £1200 we paid?.
I will add that the pricing structure was not made available until you followed the online link sent to our email address, nor were their T&C's & Refund Policy made clear prior to booking the course, in fact I had google search to find the links to the relevant sections.
Can anyone enlighten me as to whether we could reasonably push for a partial refund minus any admin fees & training already undertaken.
Thank you
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