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Car HP voluntary termination email

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  • Car HP voluntary termination email

    Hi

    Firstly must say this forum seems absolutely amazing with help and advice.

    Looking for some advice on the email received from finance company regarding voluntary termination of car on HP agreement.

    I have paid over the 50% balance amount.

    With regards to the email, I am slightly confused after reading other posts. Are charges a reason for holding up the VT or are they a seperate matter and not added taddhe finance amount account.

    The car does have some paintwork damage, so can expect some charges - however are these dealt with after the fact of the VT or are they included as part of the process. The car is 13 year old with 120k miles on, so not showroom condition - but also not trashed at the same time.



    Email from finance company;

    --------------
    Please find a brief explanation of a voluntary termination. From us sending out the link for you to complete to the voluntary termination your agreement it will be showing on your credit profile within 6-8 weeks.


    Please be aware that the voluntary termination of your agreement is subject to your vehicle being in reasonable working order and roadworthy condition, with a valid MOT that won’t expire until at least 1 month after you look to voluntary terminate.



    If the vehicle isn’t in reasonable working order, then it could mean that the voluntary termination is rejected or there may be “make-good” costs to get the vehicle into roadworthy condition.



    If there are “make-good” costs and these aren’t paid in one payment, then this could lead to a default being applied to account and the voluntary termination being with liability until this balance is paid.



    If there are “make-good” costs, we would look to contact you to advise you of these and discuss how you would wish to proceed.



    If you have paid half the total amount payable on your credit agreement and your account is up to date, the vehicle is roadworthy, then you can hand the vehicle back with no outstanding balance left to pay and no impact to your credit file.



    If you have not paid half the total amount payable on your credit agreement, you can still hand the vehicle back, but you would have an outstanding balance left to pay ,up to the halfway payable stage and this would be added to your credit file as a 6-year default.



    If you wish to go ahead with the voluntary termination process, we will send out a voluntary termination link for you to complete. Please ensure you include pictures of all four sides of the vehicle, pictures of the interior and a picture of your dashboard with the engine switched on.



    Once this link has been submitted and reviewed, we will then send you a zero-damage estimate email for you to accept.



    Once you accept the zero-damage estimate email, we will then book the vehicle in for collection with our third-party company The Motor Auction group, who will call you within 7 days to arrange a time and place that is .





    Many thanks


    Tags: None

  • #2
    Hi
    Welcome to LB

    I can't see the point of taking and sending photos at this stage. The car could be damaged after the photos but before the car is picked up.
    The finance company normally has an inspector look over the car and prepare a damage report when the car is collected

    If the company insists on photos before vt, take them and send to the company. Perhaps the company, to save money, just collects the car and delivers it to the auction without an inspection report.
    Does you agreement state what should happen when the car is picked up?

    Not every customer will have a camera, internet etc. Is the company going to say the customer that is unable to send photos can't vt?

    Comment


    • #3
      Hi Pezza

      Thanks. Was a bit confused as also understand the driver would do so upon collection.

      with regards to the agreement, this is the section which relates to ending the agreement early;


      Your Right to End This Agreement Early

      You may end this Agreement in accordance with the statutory notice "Termination: Your Rights" set out in the agreement Schedule (the "Notice").

      Upon termination of this Agreement by you, you must:

      (a) return the Vehicle to us at your own expense to the address specified in the agreement Schedule (or to such other place as we shall direct, acting reasonably), together with all keys and documents supplied with the vehicle (including the servicing book and the registration book);

      (b) pay to us any amount payable in accordance with the Notice; and

      (c) pay the cost of all Vehicle repairs that are required as a result of your not having taken reasonable care of the Vehicle.



      Thanks

      Comment


      • #4
        Please read "Dealing with end of contract charges" under "A guide to Voluntary Termination Under the Consumer Credit Act 1974"
        You can find this document under "A guide to voluntary termination: Your rights" in the SHORTCUTS panel

        Your agreement states "reasonable care" which appears to tally with reasonable condition mentioned in the guide. The condition should take into account the age and clocked mileage of the vehicle

        Comment

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