private sale misrepresentation query

[tupelov]

We recently bought a second hand iphone which we were assured was in "perfect working order", both in a message and verbally. The phone had been erased and we did a basic setup on it and then ran through a series of operational tests to make sure all the buttons, cameras and speakers worked ok. All appeared fine. We got home, did a backup of the old phone and restore onto the new phone only to find that the device was "Snapchat banned". We've raised a support call with Snapchat and also messaged the buyer who wanted nothing to do with the issue, claiming it wasn't Snapchat banned and the money is now gone. If a phone is in good working order, and sold as such, is it misrepresentation if the seller did not disclose that the actual device was banned from a specific and much used app?

[echat11]

Hi TUPELOV

Welcome to LB

How did you pay for it?

Did you buy it through a platform? i.e. EBay etc

[atticus]

And did you buy from a business or a private seller?

[PallasAthena]

There is also the question of whether being Snapchat banned is a fault with the phone if the phone is technically capable of installing Snapchat but the Snapchat app owners refuse to allow it.

[tupelov]

Hi TUPELOV

Welcome to LB

How did you pay for it?

Did you buy it through a platform? i.e. EBay etc

Thank you - good to be here!

It was bought through facebook marketplace - we saw the seller in person and paid cash.

[tupelov]

And did you buy from a business or a private seller?

It was bought from a private seller.

[tupelov]

There is also the question of whether being Snapchat banned is a fault with the phone if the phone is technically capable of installing Snapchat but the Snapchat app owners refuse to allow it.

Yes, that was my concern as well - because the phone is absolutely fine, but does the fact that the physical phone is banned constitute a problem with the phone according to legislation?

[Pezza54]

Please read the article "Snapchat banned your phone? Why and how to reverse the ban?" at www.imentality.com
Sounds as if it is a temporary ban (max 6 months) and there may be ways of lifting the ban

You could try emailing Snapchat and explain what has happened

[echat11]

Update when you get a response - Ref post 8.

[tupelov]

Please read the article "Snapchat banned your phone? Why and how to reverse the ban?" at www.imentality.com
Sounds as if it is a temporary ban (max 6 months) and there may be ways of lifting the ban

You could try emailing Snapchat and explain what has happened

Thank you for that - we've already emailed Snapchat, both support and the CEO! Didn't know about the site though, so I'll have a look - much appreciated, thank you again.