UK Car Park Management Limited - Parking Fines

[DXI21]

My mum has a valid parking permit for a private car park outside her home. She went into hospital for an operation and when home she was housebound for 6 weeks. During this time, the permit fell from the windscreen and because she was housebound, wasn't aware. Cut a long story short, she received 4 parking fines because of it. We appealed and that was rejected. Please note that her next door neighbour's permit fell off their windscreen and when they appealed their fine it was granted. Solicitors are now involved and threatening to take my mum to court. We have corresponded the whole time - in that correspondence pointing out a few breaches of the Code of Conduct in which they should be following. Also that £680 fine to park in her designated parking space, which did not cause a loss to CPM is wholly disproportionate. Just wondering if any advice can be given as I am responding to their email today that their Client maintains their position. We are still in the pre-action stage and would like to avoid this going to court - however, we are happy to defend her in court if there is a valid defence.

[des8]

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