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Morning All,
Just signed up to the forum.
Looking for some advice based on my experience below;
- Purchased used Audi Etron (3yrs old - circa 20,000 miles) from Arnold Clark : 15th December 2023
- Logged faults on collection inc; AC not working, doors not opening correctly, no charging cable
- Vehicle eventually booked in by Arnold Clark for repairs : 31st January 2024
- Vehicle collected post repairs : 15th February 2024
- AC fault persists on collection. Additionally, rear passenger side door scraped and damaged significantly whilst in Arnold Clark's care.
- Vehicle rebooked for AC repair again (2nd time) and also repair to damage caused by the garage : 4th March 2024
- Vehicle collected post repairs : 29th March 2024
- damage to bodywork concluded. However, this has been a combination of paintwork and smart repair and not to the same standard of a new undamaged door as was what was in place in original purchase. A/C fault still persists after a few days of appearing to work
- Vehicle rebooked for A/C repair again (3rd time) Today : 9th May 2024
I am losing confidence in the vehicle at this stage with the persistent A/C fault. Additionally, in the intervening period a central locking fault has appeared which will be checked today whilst booked in. Having paid circa £28,000 for the car and it only having carried out around 20,000 miles over a 3 year duration I would not expect these faults to persist. Furthermore, with the damage that was caused whilst in the garage, I no longer have the same condition of vehicle that I purchased originally despite a "resolution" by the garage with the repair work carried out.
Looking for some advice on what I should do at this stage?
Just signed up to the forum.
Looking for some advice based on my experience below;
- Purchased used Audi Etron (3yrs old - circa 20,000 miles) from Arnold Clark : 15th December 2023
- Logged faults on collection inc; AC not working, doors not opening correctly, no charging cable
- Vehicle eventually booked in by Arnold Clark for repairs : 31st January 2024
- Vehicle collected post repairs : 15th February 2024
- AC fault persists on collection. Additionally, rear passenger side door scraped and damaged significantly whilst in Arnold Clark's care.
- Vehicle rebooked for AC repair again (2nd time) and also repair to damage caused by the garage : 4th March 2024
- Vehicle collected post repairs : 29th March 2024
- damage to bodywork concluded. However, this has been a combination of paintwork and smart repair and not to the same standard of a new undamaged door as was what was in place in original purchase. A/C fault still persists after a few days of appearing to work
- Vehicle rebooked for A/C repair again (3rd time) Today : 9th May 2024
I am losing confidence in the vehicle at this stage with the persistent A/C fault. Additionally, in the intervening period a central locking fault has appeared which will be checked today whilst booked in. Having paid circa £28,000 for the car and it only having carried out around 20,000 miles over a 3 year duration I would not expect these faults to persist. Furthermore, with the damage that was caused whilst in the garage, I no longer have the same condition of vehicle that I purchased originally despite a "resolution" by the garage with the repair work carried out.
Looking for some advice on what I should do at this stage?