Help with Lowell

[Wul1]

Hi needing bit of help with Lowell sent prove it letters and compliant letters to keep getting the same reply asking for dob so I’m I obliged to give them this ?

my reason for not giving them as I have been victim to identity fraud in past

[echat11]

https://ico.org.uk/for-organisations...-to-a-request/

[Wul1]

What dose that link mean that I need to give them dob

[Wul1]

Any advice on next letter to send them

[echat11]

What dose that link mean that I need to give them dob

Can we ask for ID?

Yes. To avoid personal data about one individual being sent to another, either accidentally or as a result of deception, you need to be satisfied that:

• you know the identity of the requester (or the person the request is made on behalf of); and
• the data you hold relates to the individual in question (eg when an individual has similar identifying details to another person).

You can ask for enough information to judge whether the requester (or the person the request is made on behalf of) is the person that the data is about. The key point is that you must be reasonable and proportionate about what you ask for. You should not request more information if the requester’s identity is obvious to you. This is particularly the case when you have an ongoing relationship with the individual.

[Wul1]

Also states on there email that I can register on website would u say that be better approach