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Hi all,
I've read so many threads on here with similar issues which have been really helpful, but I wanted to post my specific case for advice/opinion.
Car purchased on 18/01/24 for £10,995.
Upon driving the car home heard a short crunching noise from the gearbox
Notified dealer of this on 23/01/24
Took the car back to dealer on 27/01/24 where they took it to a garage and did a software update (ECU/Dashboard, not gearbox) and 10 minute test drive to which they didn't hear the crunch. On this visit the sales manager stated he hoped the software update worked or it could be a 'four figure fix'.
Drove the vehicle home and heard the crunch, emailed them to say the problem was not rectified
Notified them on the 30/01/2024 that we would be rejecting the vehicle as per The Consumer Rights Act (2015). subsequent telephone call had with sales manager where he offered us two options of a replacement vehicle, to which we declined and stated we simply wanted a refund. Were told we would have confirmation of said refund by email in 24 hours.
Did not receive this so called dealer who told us the director would be in touch
Director continues to refuse refund stating we have to give him the right to repair, as per CRA (2015) we do not which I continued to state to him and continued to ask for a refund. This was being ignored.
Agreed for the car to be taken to a specialist of their choice as they were leaving us little option, car dropped back to sales garage on 10/02/2024. Dealer still stating they could still not hear this noise so didn't think a fault was present.
No update from sales garage so contacted specialist on 23/02/2024 who confirmed he had heard the crunching noise on two occasions and if the first options of repair wouldn't work it would potentially be a gearbox rebuild/replacement.
Confirmed in writing again to sales garage/company director on that based on a specialist agreement that the car has a fault we are still exercising our right to refund. Director stating we were wrong to contact specialist and that they ask we do not contact them again and that they are still declining the refund and would repair the car.
I'm about to send an LBA - I'm willing to initiate court proceedings as I do feel the dealer is completely in breach of The Consumer Rights Act (2015) but just wanted some other opinions.
Thanks in advance and for if you continued to read this long post!
I've read so many threads on here with similar issues which have been really helpful, but I wanted to post my specific case for advice/opinion.
Car purchased on 18/01/24 for £10,995.
Upon driving the car home heard a short crunching noise from the gearbox
Notified dealer of this on 23/01/24
Took the car back to dealer on 27/01/24 where they took it to a garage and did a software update (ECU/Dashboard, not gearbox) and 10 minute test drive to which they didn't hear the crunch. On this visit the sales manager stated he hoped the software update worked or it could be a 'four figure fix'.
Drove the vehicle home and heard the crunch, emailed them to say the problem was not rectified
Notified them on the 30/01/2024 that we would be rejecting the vehicle as per The Consumer Rights Act (2015). subsequent telephone call had with sales manager where he offered us two options of a replacement vehicle, to which we declined and stated we simply wanted a refund. Were told we would have confirmation of said refund by email in 24 hours.
Did not receive this so called dealer who told us the director would be in touch
Director continues to refuse refund stating we have to give him the right to repair, as per CRA (2015) we do not which I continued to state to him and continued to ask for a refund. This was being ignored.
Agreed for the car to be taken to a specialist of their choice as they were leaving us little option, car dropped back to sales garage on 10/02/2024. Dealer still stating they could still not hear this noise so didn't think a fault was present.
No update from sales garage so contacted specialist on 23/02/2024 who confirmed he had heard the crunching noise on two occasions and if the first options of repair wouldn't work it would potentially be a gearbox rebuild/replacement.
Confirmed in writing again to sales garage/company director on that based on a specialist agreement that the car has a fault we are still exercising our right to refund. Director stating we were wrong to contact specialist and that they ask we do not contact them again and that they are still declining the refund and would repair the car.
I'm about to send an LBA - I'm willing to initiate court proceedings as I do feel the dealer is completely in breach of The Consumer Rights Act (2015) but just wanted some other opinions.
Thanks in advance and for if you continued to read this long post!
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