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Hello, this is my first time ever getting something like this and I have no one to help me and am unsure where I can turn to.
I have just received a Claim Form and I'm overloaded with information.
I signed up for Talk Talk in 2020 and was in my first-month contact before contacting them to explain I was going to be moving address to continue their services in the new address. An engineer was booked on a date and due to the first month being free I didn't have to pay anything for the month I had and then the new month once moved in.
I didn't end up moving into the place due to separation and due to COVID and work life I was unable to get through to Talk Talk customer service so I prolonged the Engineer date so I could continue with Talk Talk once I had moved into another place. Talk Talk ignored the new date and I got a text saying the Engineer had come and installed the broadband.... I didn't live there to let them in.
Due to not being able to get in contact with them I waited for them to contact me, this didn't happen and the only contact I was getting was "Refunds" for "poor service" this happened several times. I eventually gave up trying to get in contact until I got a letter from a debt collection agency.
I then contacted Talk Talk which said there was nothing they could do because they had sold the debt, I then sent the chat transcript to the debt agency and said that I would not be paying the £150ish now £279.19 debt due to Talk Talk breaking T&Cs, etc. However, I would have been more than happy to have paid the full first month that was "free". They did not respond and I thought that was it.
Now today I have gotten the Claim Form for:
Claim amount £279.19
Court Fee £35
Legal representative's £50
Totaling £364.19
This is insane for a service they knew I wasn't using and shouldn't have even been able to install due to me not residing in the property they have me listed under.
I only have a surface level on what they have or haven't broken but to my knowledge of understanding from the information I can find:
Section 5 5.1 “If you agree to an engineer visit, someone over 18 must be present.” Section 22 22.1 “In addition to the rights set out in your agreement and your right to compensation.” "Supply of goods and services Act 1982" and "The consumer rights Act 2015" Have all been broken.
I would honestly appreciate any and all advice about how to move forwards with this
I have just received a Claim Form and I'm overloaded with information.
I signed up for Talk Talk in 2020 and was in my first-month contact before contacting them to explain I was going to be moving address to continue their services in the new address. An engineer was booked on a date and due to the first month being free I didn't have to pay anything for the month I had and then the new month once moved in.
I didn't end up moving into the place due to separation and due to COVID and work life I was unable to get through to Talk Talk customer service so I prolonged the Engineer date so I could continue with Talk Talk once I had moved into another place. Talk Talk ignored the new date and I got a text saying the Engineer had come and installed the broadband.... I didn't live there to let them in.
Due to not being able to get in contact with them I waited for them to contact me, this didn't happen and the only contact I was getting was "Refunds" for "poor service" this happened several times. I eventually gave up trying to get in contact until I got a letter from a debt collection agency.
I then contacted Talk Talk which said there was nothing they could do because they had sold the debt, I then sent the chat transcript to the debt agency and said that I would not be paying the £150ish now £279.19 debt due to Talk Talk breaking T&Cs, etc. However, I would have been more than happy to have paid the full first month that was "free". They did not respond and I thought that was it.
Now today I have gotten the Claim Form for:
Claim amount £279.19
Court Fee £35
Legal representative's £50
Totaling £364.19
This is insane for a service they knew I wasn't using and shouldn't have even been able to install due to me not residing in the property they have me listed under.
I only have a surface level on what they have or haven't broken but to my knowledge of understanding from the information I can find:
Section 5 5.1 “If you agree to an engineer visit, someone over 18 must be present.” Section 22 22.1 “In addition to the rights set out in your agreement and your right to compensation.” "Supply of goods and services Act 1982" and "The consumer rights Act 2015" Have all been broken.
I would honestly appreciate any and all advice about how to move forwards with this