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That old Chestnut
HI,
I'm Bewitched and have just joined Legal Beagles. Hi everyone
Unfortunately my plight is the same as a lot of people - Vista Print and the illegal taking of money from my account by VP Rewards.com, since June 2008.
I bought a calender and personal post it notes over a year ago - my colleague at work got some business cards and after 5 months told me she was being charged £9.95 by VP Rewards. I looked at my bank account and was relieved to see that I wasn't being charged this amount or by this company. However, in May last year, I purchased something else from Vista Print and paid by bank card - no way did I sign up for anything else or give the right for them to take any money from my account on a monthly basis.
I was looking at my bank statement a few days ago and noticed VP Rewards.com £9.95. I asked my colleague what she had done to get the money back and she said she had rung them and threatened them with a legal letter of complaint if they did not refund all her moneys, as she had not signed up to anything. She got her money refunded.
I have tried ringing Vista Print and get the automated voice which gave me the option to cancel my membership with the card number it has been paid through - which I did - and was told it would be cancelled within 24 hours - I am now waiting to see what happens in March which is when the next one is due out.
I then waited and waited to talk to someone on the 'phone, but it just rang and rang and I kept getting told I would be connected shortly - this never happened.
I also emailed the company and am waiting on a reply - I got an automated reply saying it would take up to 5 working days for me to receive a reply from them.
I spoke to my bank and they said all they could do is to give me a new card and pin number with a different account number and send me a form to report this as fraud - which would cause untold hassles with changing all my legal DDs etc over.
I am not sure where I go from here, but they own me £90.00.
Any ideas - ANYONE!
I'm Bewitched and have just joined Legal Beagles. Hi everyone
Unfortunately my plight is the same as a lot of people - Vista Print and the illegal taking of money from my account by VP Rewards.com, since June 2008.
I bought a calender and personal post it notes over a year ago - my colleague at work got some business cards and after 5 months told me she was being charged £9.95 by VP Rewards. I looked at my bank account and was relieved to see that I wasn't being charged this amount or by this company. However, in May last year, I purchased something else from Vista Print and paid by bank card - no way did I sign up for anything else or give the right for them to take any money from my account on a monthly basis.
I was looking at my bank statement a few days ago and noticed VP Rewards.com £9.95. I asked my colleague what she had done to get the money back and she said she had rung them and threatened them with a legal letter of complaint if they did not refund all her moneys, as she had not signed up to anything. She got her money refunded.
I have tried ringing Vista Print and get the automated voice which gave me the option to cancel my membership with the card number it has been paid through - which I did - and was told it would be cancelled within 24 hours - I am now waiting to see what happens in March which is when the next one is due out.
I then waited and waited to talk to someone on the 'phone, but it just rang and rang and I kept getting told I would be connected shortly - this never happened.
I also emailed the company and am waiting on a reply - I got an automated reply saying it would take up to 5 working days for me to receive a reply from them.
I spoke to my bank and they said all they could do is to give me a new card and pin number with a different account number and send me a form to report this as fraud - which would cause untold hassles with changing all my legal DDs etc over.
I am not sure where I go from here, but they own me £90.00.
Any ideas - ANYONE!
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