ingenious legal

[dawnhoran]

Hi all,

I am new here and having read about Ingenious legal and the exact same issues I am currently having, i.e. a false signature, false details and demands their fee from me I am shocked that this is still occurring. I have a telephone appointment with them on Monday and I shall be following the advice given to escalate a complaint. I too received a payout from a PPI (Black horse) but assumed they simply honored the duty to refund customers. I had never given my consent to anyone to pursue a claim for this. I asked for their evidence of my consent and they showed a signature that is not mine and provided incorrect details of private data. I spelled out my concerns that they are acting fraudulently and that I will not be paying. There are so many of us with the same problems so why is;t anything being done? Why are they still trading under these conditions? I shall be informing them of my intent to formally complain and we shall see where it goes, I guess!

[EXC]

If they don't uphold your complaint you can take it to the Legal Ombudsman and, seperately, report your concerns to the Solicitors Regulation Authority.

Good luck and keep us posted.

[dawnhoran]

Just an update. Ingenious legal did not telephone me on Monday29th. I have informed them that I shall telephone them on Wednesday (7th April) 2021. I have reiterated my concerns to them via email and that I shan't be making any payments and that it is my intention to formally complain. I shall let you know how that call goes.

[islandgirl]

I would never deal with something like this in a telephone call. Write to them. Keep everything.

[dawnhoran]

I would never deal with something like this in a telephone call. Write to them. Keep everything.

Thanks for the advice. I will email a formal complaint but just for my own entertainment, I will call them just to make it clear I know their games!

[Tuonopepper]

Hi all,

So 'me too!'.

Had the emailed invoice from Ingenius yesterday. Oddly despite the email being yesterday the invoice is dated May 21.

I emailed them back straight away before I started googling asking 3 things:-

1. When did I receive the payment from Santander as i can find no record of it on bank statements around their invoice date.

2. Why the invoice is 7 months old.

3. For a copy of the agreement I entered into with them as, to the best of my knowledge, i had never heard of them until their email arrived.

Since then I've obviously found this forum and already submitted an information request which they have acknowledged. I also checked further back in bank statements and found Santander paid me (directly) the figure in June 20, so 11 months before IGLs invoice date....talk about an odd time line!

I'll wait for their inevitable standard response to my initial email and then jump into the formal complaint using all the points mentioned here so far.

Oddly if they'd have been up front about it and showed me how they got the claim processed and what their worth was then fair enough, I'd happily pay them, but this opportunistic approach is out of order.

Cheers,

James.