Originally posted by EXC
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Below is the response from HD Law.
Thank you for your email.
As you will be aware we had 8 weeks to provide you with a response to your additional complaint raised on 28/11/2021 and have done so well within this time.
You will also appreciate that the signature on your form of authority was accepted by your Lender, who perform vigorous checks with regards to client/customer identity before responding to a complaint), which then led to them making best possible award of compensation that could have been made in respect of your complaint.
Based on our experience had the signature on your form of authority been in anyway not correct, according to what your Lender had on file in respect of your account, we would have fully expected your Lender not to have made any sort of offer, but to have requested at least two forms id identification and a utility bill (not more than 3 months old) from you. It did not.
I have copied Ms Turton into this email who has had a copy of the reply I sent you earlier today.
Neither HD Law or Barclays appear to want to come clean here choosing to sandbag me instead but I intend to pursue this to the very end, bitter or sweet.
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