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Mr oc
Hi , we recently purchased an item online but cancled due to the item taking longer than expected.
The company agreed and sent a refund by mistake due to no transcation taking place . They requested for the fund to be sent back £40.
This was done immediatly on request . A couple months pasts and the company has insisted even though weve given bank statements to prove transaction, that they havnt receieved .
A futher few months past with phone calls and emails and today weve reveievd a solicitor letter requesting payment and interest will be added if not paid.
Its also stated they it may go to court.
Has anyone got any advice ?
The company agreed and sent a refund by mistake due to no transcation taking place . They requested for the fund to be sent back £40.
This was done immediatly on request . A couple months pasts and the company has insisted even though weve given bank statements to prove transaction, that they havnt receieved .
A futher few months past with phone calls and emails and today weve reveievd a solicitor letter requesting payment and interest will be added if not paid.
Its also stated they it may go to court.
Has anyone got any advice ?
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