Voluntary termination- final liability Help !

[tokyo23]

I have called my finance company to VT my vehicle. I first called them on 13th of October and they told me there was £400 outstanding to reach 50% of my agreement. I made this call because I might be working from home for a long period due to covid and was awaiting confirmation

I then called them today to VT as I received confirmation that I will be working from home for at least year so no longer need the vehicle they then told me that I now have to pay £600 liability. My agreement started on the 14th of the month but I pay at the end of each month so they said because I have kept the vehicle for an extra two weeks their system automatically generated that I need to pay the £200 for this month which takes it to £600

I refused as I am led to believe that as long as I pay 50% of agreement there will be nothing else to pay am I correct if I pay £600 I would have gone over 50% or at the very least they should say I should pay two weeks payment not a month

please help

[R0b]

You can't call your finance company and terminate the contract, you have to write to them. Have you done this?

Unless the due date has passed, you dont owe anything for that month.

[tokyo23]

Thank you for your response yes I have sent them
an e-mail the payment due date is the 30th but because a new month started on the 14th and I have used the vehicle since then they say I am liable to pay for the month. When I questioned this they said it’s system generated and they can’t do anything about it

[R0b]

Start date of the agreement is irrelevant, payment is not due until 30 October so until that date passes you are not liable to pay, especially if you have exceeded the 50% threshold.

[tokyo23]

Thank you for your response. £400 will take me to 50% which I am happy to pay it’s just the other £200 they are demanding for the “month” which I find unfair as it takes me over 50%. I have sent them the e-mail and will keep you updated with their response. Thank you for your response !!

[R0b]

Then pay the £400 if that's what you are liable for and dispute the rest.