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Hi,
We are a micro business so have the same rights as a domestic customer. We changed supplier in March 2016 & then moved premises in November 2016. In June 2017, 14 months later a back bill was sent to our old address. No-one from the energy company ever wrote to us at the new address or telephoned us to chase us for payment- we kept the same landline number & our address is freely available at companies house.
At the end of August a debt collection company advised us that they had bought the debt from the energy company and intend to issue a County Court Summons.
From July 2007 all of the 'big 6' energy companies subscribed to a voluntary code of conduct not to back bill more than 12 months - the energy company in question is one of the 'big 6'. . This voluntary code was put into formal legislation from March 2018.
We have no way of checking if this bill is correct and the energy company are in breach of the voluntary code. The energy company are saying take up your issue with the debt collector and vice versa so we are getting no where. In the meantime the bill has increased from £380 to £530. Has anyone else been in this situation prior to March 2018?
We are a micro business so have the same rights as a domestic customer. We changed supplier in March 2016 & then moved premises in November 2016. In June 2017, 14 months later a back bill was sent to our old address. No-one from the energy company ever wrote to us at the new address or telephoned us to chase us for payment- we kept the same landline number & our address is freely available at companies house.
At the end of August a debt collection company advised us that they had bought the debt from the energy company and intend to issue a County Court Summons.
From July 2007 all of the 'big 6' energy companies subscribed to a voluntary code of conduct not to back bill more than 12 months - the energy company in question is one of the 'big 6'. . This voluntary code was put into formal legislation from March 2018.
We have no way of checking if this bill is correct and the energy company are in breach of the voluntary code. The energy company are saying take up your issue with the debt collector and vice versa so we are getting no where. In the meantime the bill has increased from £380 to £530. Has anyone else been in this situation prior to March 2018?
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