Referred to debt collector

[HPO]

Hello everyone and thanks for the help you are providing to all of us. I have just done a VT. I challenged the damage charges they wanted to make using the template letter. RCI agreed that all the charges for damage to the car should not apply apart from one for a dent that I caused and had already agreed to pay. Now in response to the template letter about excess mileage, they are saying that I signed a contract to pay excess mileage either at the end, or on early termination, of my contract. I have checked my copy and it seems that I did. Am I now obliged to pay? They are referring me to a debt collection agency next week.

[HPO]

I have heard from the Ombudsman today to confirm that I will not have to pay excess mileage charge to RCI. They also said that if I had already paid then RCI would refund it with 8% interest. Thanks to this site and R0b for the guides that I used. I cancelled my contract in May 2020 so t took just 1 year to sort out.