Ombudsman

[Guest]

We have been awarded a significant sum by the ombudsman services but the business is refusing to pay it to us. What do we go?

[des8]

You need to convert the award into a court order.
Do this by using either Form N322A or Form N322B depending on your award

[Caravan25]

Can we use this form for the ombudsman services or is it so for FOS ombudsman only.

[des8]

https://www.ombudsman-services.org/how-it-works/process

Sec 8 "If your supplier hasn’t complied within reasonable time and you’ve chased them on the matter, you are free to enforce the resolution in court as the decision was legally binding."

[Caravan25]

Thank you, the consumer body state we need to take him to via small claims court. That’s not correct we just need to convert the

[Caravan25]

Pressed too early!! Sorry!

like you said we just need to convert the award to a court order. One last question what is the difference between the two forms ?

[des8]

Form B is used if the award was conditional

[Caravan25]

Thank you so much for your help. The relief is enormous that we don’t have to start from the beginning via the small claims court and we can get a with our lives again.
It’s been a long hard 3 years.
spent with no heating because of this individual.