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Hi all,
I'm looking for any suggestions anyone can offer about a situation I find myself in thanks to Thames Water.
In short, I was doing some checks of my credit report ahead of looking at mortgages later in the year. My Experian report is fine, however my Equifax report is a different story entirely. I was shocked to discover a default against me from TW.
​Having done some digging, it turns out "a third party" has reported this unpaid bill of £540 against me, although when I spoke to someone at TW on their general support line, they weren't able to tell me who, or give me any additional information. Not surprisingly I was unable to pass the DPA questions since I have no idea where this bill came from, and none of the addresses I gave matched up to what TW have. I was able to find out when the account was created, and helpfully I am able to prove where I lived at this time, which I hope will act as proof that the default is erroneous.
The issue I'm having currently though is, despite emailing a generic email address at the request of the support rep a week ago, I have yet to hear back. I attached proof of address at the time the account was opened. Meantime my credit report is being tanked through no fault of my own.
The reason I'm raising this here is to see if anyone has been in a similar position with Thames Water, and/or has any suggestions about how I can contact the right department. I've tried calling again but end up on hold for 25+ minutes at a time and due to work commitments I can't really hang on the line for such lengths of time.
Thanks for reading.
Jake
I'm looking for any suggestions anyone can offer about a situation I find myself in thanks to Thames Water.
In short, I was doing some checks of my credit report ahead of looking at mortgages later in the year. My Experian report is fine, however my Equifax report is a different story entirely. I was shocked to discover a default against me from TW.
​Having done some digging, it turns out "a third party" has reported this unpaid bill of £540 against me, although when I spoke to someone at TW on their general support line, they weren't able to tell me who, or give me any additional information. Not surprisingly I was unable to pass the DPA questions since I have no idea where this bill came from, and none of the addresses I gave matched up to what TW have. I was able to find out when the account was created, and helpfully I am able to prove where I lived at this time, which I hope will act as proof that the default is erroneous.
The issue I'm having currently though is, despite emailing a generic email address at the request of the support rep a week ago, I have yet to hear back. I attached proof of address at the time the account was opened. Meantime my credit report is being tanked through no fault of my own.
The reason I'm raising this here is to see if anyone has been in a similar position with Thames Water, and/or has any suggestions about how I can contact the right department. I've tried calling again but end up on hold for 25+ minutes at a time and due to work commitments I can't really hang on the line for such lengths of time.
Thanks for reading.
Jake
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