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Hi Everyone,
I recently received a letter from Capquest stating that I owe them about £400. I have no knowledge of this debt what so ever.
I emailed Capquest requesting that they provide me with evidence of the debt and they replied by letter that they will let me know by the 29th May.
I did not receiver anything from them by that date.
Today (3rd June), I received this email:
We are emailing to advise you that we are unable to get a Copy of the Agreement from Lloyds TSB.
This is because your account is current account you wouldn’t have signed an agreement for this type of account.
We have placed your account on hold until 03/07/2020 and we kindly request you contact us on or before the hold period expires to advise us how you wish to proceed.
Can anyone advise me on the next step, please? I am unsure what I should do now. I have read a few forums that say I should not phone them, and only speak through email or letter.
I would really appreciate any help,
Many Thanks,
Dan
I recently received a letter from Capquest stating that I owe them about £400. I have no knowledge of this debt what so ever.
I emailed Capquest requesting that they provide me with evidence of the debt and they replied by letter that they will let me know by the 29th May.
I did not receiver anything from them by that date.
Today (3rd June), I received this email:
We are emailing to advise you that we are unable to get a Copy of the Agreement from Lloyds TSB.
This is because your account is current account you wouldn’t have signed an agreement for this type of account.
We have placed your account on hold until 03/07/2020 and we kindly request you contact us on or before the hold period expires to advise us how you wish to proceed.
Can anyone advise me on the next step, please? I am unsure what I should do now. I have read a few forums that say I should not phone them, and only speak through email or letter.
I would really appreciate any help,
Many Thanks,
Dan