Interest Rates

[Guest]

Elderbridge sent out notification that the interest rates are now linked to the BOA - my question is this recent reduction that was announced from the 10th April 2020 we didn't receive any notification so I called Elderbridge to ask when my rate would be reducing I was advised some will reduce in May 2020 and the remainder in June 2020 which I found bizarre. *I questioned the customer service rep and asked why and she said they couldn't implement all the changes at once - again found this to be a totally bizarre answer. *I asked for a complaint to be raised as I found the whole explanation ludicrous, we have since received 2 letters one advising it will take up to 28 days to look into the complaint and another confirming the reductions in interest rate that will not come into effect until the end of June 2020. *Could I ask if any one has received their reduction in May 2020.