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We went out to Spain for a 2 week holiday going on 10th March. The week before last whilst on holiday in Spain we received an email from Jet2 cancelling our flight of 24th March home which had been previously booked and paid for. We were effectively stranded in Spain. They announced that we could come home on an earlier flight of 18th March but we had to pay 2 1/2 times the original cost. We had no choice but to book and pay but felt we had been ripped off.
How many other customers have they treated this way? Can they do this?
We've sent a letter of complaint to Jet2 CEO Stephen Heapy and to date have had no response.
Can I take them to the small claims court for breach of contract and racketeering?
How many other customers have they treated this way? Can they do this?
We've sent a letter of complaint to Jet2 CEO Stephen Heapy and to date have had no response.
Can I take them to the small claims court for breach of contract and racketeering?
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