Voluntary Termination - Close Brothers

[Jason.Young]

Afternoon All,

Looking for some advice / help

On the 5th December I VT'd my vehicle with Close Brothers, I was advised to cancel my DD (Due 10th Dec) and they would arrange for inspection and collection of the vehicle, this took some time as like most people I work and they wouldn't come on a weekend / evening.

The inspection took place (23/12/19) and within the hour I was told I have to pay £793 for damage over and above their ware and tear policy, I disputed this to the lady over the phone,

The vehicle was then picked up on 8th Jan 2020 and went to auction, I then received a Default Notice for the December payment, I called and they said it was a standard letter that come automatically for any missed payments, they also said that when the deal is concluded any defaults will be removed from my credit file.

I haven't heard anything from them to say I owe an monies or if the agreement has been concluded.

Today I have received two letters my annual statement which shows that the vehicle was sold and they have written of the remaining balance, however it still shows as I owe £793 and a Default Notice for the said £793

I have a couple of questions regarding this / Close Brothers.

Can they add what they perceive as excessive damage to the credit agreement ?

Can they issue a Default Notice for something I am disputing ?

Thanks in advance

Jason

[R0b]

The vehicle was then picked up on 8th Jan 2020 and went to auction, I then received a Default Notice for the December payment, I called and they said it was a standard letter that come automatically for any missed payments, they also said that when the deal is concluded any defaults will be removed from my credit file.

You might want to make a subject access request and obtain a copy of that call recording, because that is sub-standard and unlawful practice in breach of the GDPR.

Answering your questions

1. Yes, they can but doesn't mean they're legally entitled to it.

2. Again, yes they can but I'm not sure what different a default notice makes because the agreement has already terminated so the obligation to pay under that agreement no longer exists. Usually you receive the default notice because the way the system is automatically configured and unfortunately companies like to keep it that way.

If you get a default on your credit file, I suggest you read the thread below where the OP is a few steps ahead of you. I also suggest you read the VT guide as that gives you everything you need to know - see the FAQ section in the guide.

https://legalbeagles.info/forums/for...-horse-finance

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