insurance recovery man damaged my motorcycle

[dig66]

hi I am with MCE insurance while out one night in August I needed to call out recovery on my 1978 triumph t140 MCE use call assist which then used Burke brothers recovery, after waiting over 3 hrs till 2 am they turned up the guy it's it on a flat bed recovery truck and insisted it went on its side stand saying its company policy to do so and ratcheted it down with heavy duty straps that tight it broke the side stand and nearly fell of the back , now they are denying it happened even though I have a witness. call assist now won't even reply to emails and when I phone it's with another department.I have tried to make a claim through MCE insurance, I am fully comperencive insurance,they say because it's not a road accident I can't claim , I have tried many times to sort this out now MCE have said they can't discuss it and its down to call assist,* how can this be when a third party have damaged my bike, surely insurance should cover these things happening, . thanks

[des8]

Response on duplicate thread